A Storied Past. A Brilliant Future.
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?
A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
Job Description
- Directly responsible for standards, recognition and counselling of staff in addition to providing exceptional outcomes on functions from 4 people to 1500 people.
- Coordinates the selection, training and development of all banquet colleagues to ensure hotel standards are maintained.
- Organizes and coordinates function room set-ups and food and beverage services.
- Conducts frequent inspections of banquet facilities and equipment, reporting any deficiencies to maintenance.
- Liaises with the convener and coordinator before, during and after all services to ensure all needs are exceeded.
- Attends pre and post convention meetings.
- Ensures all function information is kept up-to-date with respect to all changes and/or revisions.
- Participates in daily communication meetings (scoop) with the Catering, Stewarding and Culinary Teams.
- Able to build strong relationship with all team members to ensure high level of departmental morale through coaching, and leading by example.
- Take a constructive approach to achieving departmental goals with regards to the Voice of the Guest, financial targets and health and safety.
- Ensures extremely high level of guest satisfaction showing a yearly increase in JDP meeting planner scores.
- Clients advocate in all areas to ensure outstanding guest experiences.
- Cooperate in all respects especially with reference to scheduling and the sharing of staff during busy periods.
- Coordinate with the Executive Chef and his Culinary Team on the execution of meal service for all catered functions.
- Ensures accuracy of billing of convention services.
- Complete necessary administrative tasks – including but not limited to, billing, gratuity distribution, buffet labels, filing and scheduling
- Other duties as assigned.
Qualifications
- Minimum 3 years’ experience as a Banquet Supervisor in a medium to large size luxury hotel
- Strong computer skills in MS Word, E-mail, Excel
- A proven leader and committed to staff development
- Excellent interpersonal and communication skills, both written and verbal
- Post-secondary education in Hotel and Restaurant Management
- Previous union experience
Additional Information
What’s in it for you?
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
