Banquet Captain
Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John's, NL, Corner Brook, NL, and Fredericton, NB.
Steele Hotels is looking for a Banquet Captain to join our growing team at JAG Hotel in St. John’s, NL. The ideal candidate would possess a positive "can-do" attitude, and a high level of organization, coupled with a strong work ethic and excellent communication skills. This often involves working in fast-paced environment conditions at varying times throughout the day or night.
Main Duties & Responsibilities:
- Oversee all aspects of food & beverage services, ensuring exceptional guest service at events
- Manage event setup, service, and takedown in line with Banquet Event Orders (BEOs)
- Lead and direct banquet staff, ensuring timely completion of tasks
- Collaborate with the culinary team to maintain food quality, presentation, and timing
- Address guest inquiries and resolve issues to ensure satisfaction
- Ensure staff follow safety, sanitation, and organizational guidelines
- Maintain event records, manage banquet supplies, and handle event closings
- Lead team briefings, create schedules, and support operations in the Banquet Manager’s absence
- Demonstrate a professional and positive presentation to guests and colleagues,
- Perform other tasks, as assigned.
Qualifications, Skills & Attributes:
- A minimum of 3 years of experience in banquet or hospitality management
- Serve Responsible Certificate required, or willingness to obtain the certification
- Education in hospitality & tourism management is an asset
- Knowledge of food and beverage service standards, safety, and sanitation
- Strong customer service background and cash handling experience
- Ability to multitask in a fast-paced environment and handle high-pressure situations calmly
- Excellent communication skills and proficiency in reading BEOs
- Commitment to maintaining high service standards
Why Work with Us:
- Competitive compensation package
- Company RRSP matching plan to secure your financial future
- Comprehensive health benefits including dental and vision coverage
- Employee Family Assistance Program [EFAP], including counseling services and life coaching
- Paid time off, including vacation time, sick leave, and statutory holidays
- Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.
- Gratuities
If you are interested in working with a growing company and want to grow with us, we welcome you to apply to [email protected]. Please include “Banquet Captain” in the email subject line, and use the following naming convention for your resume file: First Name Last Name - Resume.
We are an equal opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.
Job Type: Full-time
Benefits:
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Work Location: In person
Application deadline: 2025-09-05
