Hotel Front Desk Agent/Night Auditor

Job description:

We are seeking a dedicated and detail-oriented Hotel Front Desk Agent/Night Auditor to join our hospitality team at newly renovated Hotel, Comfort Suites London. This role is essential in providing exceptional customer service and ensuring a smooth operation during night shifts. The ideal candidate will possess strong communication skills, a friendly demeanor and a commitment to guest satisfaction.

You will be responsible for the following:

• Greet and welcome guests and ensure their needs are met in a timely manner
• Check-in and assign rooms to arriving guests
• Manage and process, cancel, and change room reservations
• Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
• Perform night audit procedures to reconcile daily hotel transactions
• Manage and process payments and balance cash
• Maintain all appropriate reporting schedules and checklists; including, opening checklists, closing checklists, daily bucket checks, inventory, room assignments
• Verification and auditing of hotel revenues including credit card and room charges
• Prepare and distribute daily reports to management
• Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
• Answer phone calls and direct to others as required
• Coordinate with housekeeping and maintenance
• Perform clerical duties as required
• Support the Supervisors with any other required tasks in a timely manner
• Being flexible with scheduling
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform other related duties as assigned

Qualifications:

• Excellent communication and customer service skills
• Proficient in using phone systems and computer software
• Strong problem-solving skills and ability to handle difficult situations
• Attention to detail and ability to multitask in a fast-paced environment

Candidates must have at least 3 years of hotel experience, as well as completed or working towards a college or university degree (preferably in the hospitality industry).

We thank you for your interest in this position. Please note that only short-listed candidates will be contacted.

Job Types: Full-time, Part-time, Permanent

Experience:

• Hotel Front Desk: 3 years (required)

Work Location: In person