Overview
South Hill Lodge is seeking a dedicated and professional Front Desk Agent / Night Auditor to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment, including overnight auditing and reporting duties.
Duties
- Greet guests upon arrival with a warm and friendly demeanor
- Manage check-in and check-out processes efficiently and accurately
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions
- Maintain accurate records of guest information and reservations using phone systems and front desk software
- Address guest complaints or concerns promptly and professionally to ensure satisfaction
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests
- Process payments, post room charges, and manage cash handling procedures
- Manage phone systems, direct calls, and take messages as needed
- Uphold hotel policies and procedures while maintaining a high level of hospitality
- Conduct nightly audits of daily transactions, ensuring all charges and payments are accurately recorded
- Balance and reconcile front desk accounts, prepare and distribute daily financial and occupancy reports to management
- Verify room rates, adjustments, and discounts for accuracy
- Ensure all end-of-day postings are complete and troubleshoot discrepancies
- Monitor hotel security systems and perform periodic safety checks during overnight hours
- Assist with end-of-day reporting and audit procedures as needed
- Maintain cleanliness and organization at the front desk and lobby area
- Report any unusual occurrences, guest issues, or emergencies to management
- Perform additional duties as assigned by supervisors or management
Experience
- Previous experience in guest services or customer service roles is preferred
- Familiarity with front desk operations in a hotel or similar environment is advantageous
- Experience with night audit procedures or financial reconciliation is an asset
- Proficiency in using property management systems (PMS) and front office equipment is beneficial
- Strong phone etiquette and communication skills are essential for effective interaction with guests
- Multilingual or bilingual skills are an asset
- A passion for hospitality and providing excellent customer service is a must
Job Type: Part-time
Pay: $15.00 per hour
Work Location: In person
Application deadline: 2025-06-25
Expected start date: 2025-08-15