The Front Desk Agent is the first point of contact for guests, ensuring a seamless check-in and check-out process while providing exceptional customer service.
Key Responsibilities:
- Greet and assist guests with check-in, check-out, and inquiries.
- Manage reservations, updates, and special requests using the hotel’s property management system.
- Process payments and maintain accurate financial records.
- Address guest concerns promptly and communicate with relevant departments.
- Ensure front desk cleanliness and organization.
Qualifications:
- Education: High school diploma or equivalent.
- Skills: Strong communication, computer proficiency, and multitasking abilities.
- Experience: Prior front desk/customer service experience preferred.
- Availability: Flexible schedule, including evenings, weekends, and holidays.
Physical Requirements:
- Ability to stand for long periods and occasionally lift up to 40 pounds.
Reports to: Front Office Manager or General Manager
Job Types: Part-time, Seasonal
Pay: $15.00-$17.00 per hour
Schedule:
- Evening shift
- Every Weekend
Ability to commute/relocate:
- Calgary, AB T3B 0M4: reliably commute or plan to relocate before starting work (required)
Experience:
- Front Desk: 1 year (preferred)
Work Location: In person