Job description:
We are seeking a dedicated and detail-oriented Hotel Front Desk Agent/Night Auditor to join our hospitality team at newly renovated Hotel, Comfort Suites London. This role is essential in providing exceptional customer service and ensuring a smooth operation during night shifts. The ideal candidate will possess strong communication skills, a friendly demeanor and a commitment to guest satisfaction.
You will be responsible for the following:
- Greet and welcome guests and ensure their needs are met in a timely manner
- Check-in and assign rooms to arriving guests
- Manage and process, cancel, and change room reservations
- Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
- Perform night audit procedures to reconcile daily hotel transactions
- Manage and process payments and balance cash
- Maintain all appropriate reporting schedules and checklists; including, opening checklists, closing checklists, daily bucket checks, inventory, room assignments
- Verification and auditing of hotel revenues including credit card and room charges
- Prepare and distribute daily reports to management
- Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
- Answer phone calls and direct to others as required
- Coordinate with housekeeping and maintenance
- Perform clerical duties as required
- Support the Supervisors with any other required tasks in a timely manner
- Being flexible with scheduling
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform other related duties as assigned
Qualifications:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving skills and ability to handle difficult situations
- Attention to detail and ability to multitask in a fast-paced environment
Candidates must have at least 3 years of hotel experience, as well as completed or working towards a college or university degree (preferably in the hospitality industry).
We thank you for your interest in this position. Please note that only short-listed candidates will be contacted.
Job Types: Full-time, Part-time, Permanent
Experience:
- Hotel Front Desk: 3 years (required)
Work Location: In person
