Front Desk Supervisor

Overview
We are seeking a dedicated and professional Front Desk Supervisor to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage multiple tasks efficiently in a fast-paced environment. A background in hospitality and experience with front desk operations are essential for success in this position.

Duties

• Oversee daily front desk operations, ensuring smooth check-in and check-out processes for guests.
• Provide outstanding customer service by addressing guest inquiries, resolving issues, and ensuring satisfaction throughout their stay.
• Manage multi-line phone systems, handling incoming calls with professionalism and courtesy.
• Train, supervise, and mentor front desk staff to maintain high standards of service and efficiency.
• Maintain accurate records of guest information, reservations, and billing details.
• Coordinate with housekeeping and maintenance departments to ensure that guest rooms are ready for occupancy.
• Implement hotel policies and procedures while ensuring compliance with safety regulations.
• Assist in managing guest services, including concierge duties, recommendations for local attractions, and special requests.

Requirements

• Previous experience in a front desk or guest services role within the hospitality industry is preferred.
• Strong customer service skills with a focus on creating positive guest experiences.
• Proficiency in phone etiquette and the ability to handle multi-line phone systems effectively.
• Bilingual or multilingual abilities are highly desirable to accommodate diverse clientele.
• Excellent organizational skills with the ability to multitask in a busy environment.
• Strong communication skills, both verbal and written, to interact effectively with guests and team members.
• A proactive approach to problem-solving and conflict resolution within the hotel setting. Join our team as a Front Desk Manager where you can make a difference in our guests' experiences while working in a dynamic environment!

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking
• Paid time off
• Relocation assistance
• Store discount

Language:

• Mandarin (preferred)

Work Location: In person