Job Overview
We are seeking a friendly and professional Front Desk Clerk/Night Auditor to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as we value diverse backgrounds and perspectives.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, providing information and assistance as needed.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide local area information and recommendations to enhance the guest experience.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong customer service skills with a focus on creating positive guest interactions.
- Proficiency in phone systems and excellent phone etiquette.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel operations and management software is advantageous but not required.
- A positive attitude, strong work ethic, and the ability to work well under pressure are essential for success in this role.
Join our team as a Night Auditor/Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $17.85-$18.00 per hour
Expected hours: 24 – 30 per week
Benefits:
- On-site parking
Work Location: In person