Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers.
Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto
Job Description
Working under the direct supervision of the Property Manager, the Property Administrator will oversee the administrative and maintenance operations of a property. The Property Administrator is responsible and accountable for administration of property accounts receivable and management of resident accounts. You will provide superior customer service in all interactions with residents.Essential Duties and Responsibilities:
Assist in overseeing Tenant Services, Property Administration, Payables and Office Administration.
Provide administrative support for the Senior Property Manager including preparation of notices and other resident correspondence.
Respond to resident inquiries, feedback, complaints and concerns in a timely and professional manner.
Assist the Senior Property Manager to provide process improvements that proactively enhance the customer experience.
Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence.
Assist the Senior Property Manager with collection of delinquent rents.
Answering incoming calls on multi-line telephones and referring inquiries.
Generate work orders as required.
Carry out ad-hoc and other duties as assigned.
Qualifications:
A passion for excellence in customer service delivery.
Exceptional written and oral communication skills.
Strong interpersonal skills.
Strong command of MS Office products: Word, Excel, PowerPoint etc.
Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense.
Minimum Requirements:
Two or more years’ experience in real estate property administration.
Post-secondary education preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:
Frequently required to sit, talk, and hear.
Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
Regularly required to climb and descend stairs and ladders.
Regularly lift, carry, and move up to 50 pounds.
Vision abilities required by this job include close vision, distance vision, and depth perception.
If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.
We are committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.
Tricon Residential Inc. is an owner, operator and developer of a portfolio of approximately 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.
At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
