Front Desk Agent

Quality Inn Airport Dieppe is looking for a full time Front Desk Agent to join their team!

As a Front Desk Agent, Welcome our guests to the hotel with a smile, check in/out, handle any guest’s issues or aid them with their travel needs. Must be bilingual and had some customer service experience.

As a Front Desk Agent, you will:

• Verify the balance of all cash float, credit and debit charge.
• Be prompt and courteous in all guests’ interaction, including, but not limited to check-in, check-out, telephone and personal inquiries, luggage and vehicle handling; and travel information to both internal and external guests.
• Perform your task according to policies, procedures, quality standards, and services sequences established by the management team for the satisfactions of guests.
• Work mornings, evenings or night shift
• Take a calm professional approach at all times.
• Verify the balance of all cash floats, credit and debit charges for the hotel.
• Ensure room security by maintaining effective key control and confidentiality.
• Address guest concerns in a positive and helpful manner and take a prompt, corrective action where necessary.
• Maintain a high level of integrity by respecting the privacy of our guests and co-workers.

The ideal candidate must have:

• Excellent inter-personal and communication skills
• An understanding of the front desk function in a hotel, with a working knowledge of reservation systems
• Basic accounting knowledge
• Excellent computer skills
• The ability to speak in both French and English languages
• Courteous telephone manners
• The ability to work effectively in a fast paced environment with minimal supervision

If this sounds like the job for you, please submit your resume.

Job Types: Full-time, Permanent

Pay: $15.65 per hour

Benefits:

• Dental care
• On-site parking
• Vision care

Experience:

• customer service: 1 year (preferred)

Language:

• French (required)
• English (required)

Work Location: In person