Front Desk Agent/Night Auditor

• Please read carefully before applying:
• Applicants must have unrestricted, year-round availability, including overnight shifts, weekdays, weekends, and holidays.
• This role cannot accommodate academic or seasonal availability limitations.
• Phone calls and in-person applications will not be accepted.
• Only those who apply through the designated application process will be considered.

Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is crucial in providing excellent customer service and ensuring a smooth operation during the night shift. The ideal candidate will be responsible for managing guest check-ins and check-outs, addressing guest inquiries, and performing nightly audits to maintain accurate financial records.

Duties

• Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
• Handle check-in and check-out procedures efficiently, ensuring all guest information is accurately recorded.
• Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
• Perform nightly audits, including balancing cash drawers and reconciling transactions.
• Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
• Operate phone systems with professionalism, ensuring clear communication with guests and staff.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while maintaining a welcoming atmosphere for all guests.

Qualifications

• Previous experience in customer service or hospitality is preferred, particularly in a hotel environment.
• Strong communication skills with a focus on phone etiquette
• Familiarity with front desk operations and hotel management software is advantageous but not required.
• Excellent problem-solving skills with the ability to handle stressful situations calmly.
• Attention to detail and strong organizational skills are essential for performing nightly audits accurately.
• Ability to work independently during night shifts while maintaining a high level of professionalism.

Join our team and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Part-time, Permanent

Pay: $17.20 per hour

Benefits:

• On-site parking

Work Location: In person