JOB TITLE: Front Desk Attendant
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager, Asst Front Office Manager and Supervisor
Living Water Resorts prides itself in its people and is committed to attracting and retaining the best talent. From part-time to full-time jobs, seasonal, co-operative education experiences to Leadership positions, Living Water Resorts offers you the perfect place to build your resume.
The Front Desk Attendant is responsible for the successful check in and check out of all guests in a welcoming, caring and timely manner, providing information on the room types and amenities in the room along with the services and facilities throughout the resort. This position plays a pivotal role in the guests overall positive experience during their stay
JOB DUTIES INCLUDE:
- Performing all check in and check out tasks in a welcoming and timely manner.
- Registering guests at check in, confirming and collecting necessary information such as phone and email contacts, dates of stay
- Informing guests about payment methods, verifying credit card information
- A thorough knowledge of all the different room types and confidently describe the room set up and amenities in the rooms.
- Provide up to date information on all of the services and facilities throughout the resort and the surrounding community.
- Upsell room types when the opportunity arises.
- Liaise with Housekeeping and Maintenance on room status of cleanliness and in working order.
- Respond to guest concerns/complaints in a professional manner and resolve any issues in a timely manner and that is satisfactory to the guest.
- Answering phones at the front desk in a timely manner.
- Assisting in phone reservations when required
- May perform other duties and functions as assigned based on business levels throughout the resort and organizational changes as directed by the Owner, VP of Operations & General Manager and the Front Office Manager.
QUALIFICATIONS:
- Work experience in a Customer Service role
- Work experience in a Front Desk Attendant role an asset
- Very strong computer skills and the ability to quickly learn and understand multiple software systems.
- Strong knowledge in MS Word, Excel
- Adaptable to a busy and fast paced environment
- Strong communication and interpersonal skills
- Excellent attention to detail
- Strong organizational abilities
WORKING CONDITIONS:
- Work is performed mainly indoors
- Must be able to bend, reach, lift at least 20lbs
- Must be able to stand on average of 7 hours per shift
- Must be able to work flexible hours including early mornings, evenings, weekends and
holidays
At Living Water Resorts, we consider equity, diversity and inclusivity our foundation to success along with our Core Values of Caring, Character, Chemistry and Competency. We believe in equal opportunity and it is our priority to ensure a barrier free recruitment and selection process and if you require accommodation in relation to any materials or processes used during the recruitment and selection process, please notify Human Resources. We will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.
