Aquatic Facility Manager

The Opportunity

In this role you will be working closely with our aquatic and customer service teams, contractors, and clients to create a safe and engaging experience for all. You’ll be at the forefront of overseeing swim programs, mentoring staff, facility maintenance, ensuring client and staff satisfaction, smooth daily operations, and promoting our services in the community.

This role combines management, sales, and customer service responsibilities to help us make a splash in the world.

Who You Are

You’re a natural leader who thrives in fast-paced environments and is excited to contribute to a growing organization. You value teamwork, communication, and take pride in creating a safe, supportive space for both clients and staff. You are passionate, enjoy problem solving, being proactive, and staying organized.

Responsibilities

• Financial and Administrative:
• Accurately enter payroll hours into our pay system and update as shift times change
• Monitor the facility’s budget and payroll activity
• Evaluate staffing levels and shift capacity, making shift cuts and staffing adjustments as needed to adhere to budget and facility needs
• Manage the scheduling of classes, instructors, and supervisors to ensure proper coverage
• Maintain accurate records of class enrollments, attendance, and progress
• Lead preparation and execution of team events, special programs, and training
• Ensure staff qualifications are up-to-date and current
• Help monitor session stats like retention, fill rates, and customer satisfaction
• Track, monitor, order, and replenish inventory levels of all necessary supplies (pool, safety, cleaning, office)
• Customer Engagement:
• Be present and approachable on deck and support customer service needs
• Foster positive relationships with swimmers and parents to create a welcoming and supportive atmosphere
• Promptly and professionally address inquiries, feedback, concerns, and complaints
• Help families feel confident about their swim journey through facility tours, assessments, program recommendations, registrations
• Monitor feedback and reviews to continuously improve the experience
• Program and Session Management:
• Quality control throughout the lessons and ensure that the swim program is being taught and adhered to, as well as the high level of instruction is maintained
• Build and update facility schedules to maximize pool time and class availability
• Assign instructors to classes, support smooth deck setup/takedown, and ensure session readiness (progress reports, deck sheets)
• Support teaching and instructional leadership on deck or in-water, including leading or assisting with class demos, daytime teaching, and specific enrollment parameters
• Organize and deliver regular training sessions for staff members to enhance their skills, knowledge and certifications
• Manage all staff schedules and proactively solve any scheduling challenges
• Manage adherence to Lifesaving Society standards in leadership course, and schedule all leadership courses
• Team Leadership and Management:
• Lead, mentor, and train a team of Aquatic Supervisors, Head Instructors, Instructors, SCT, and trainees
• Foster a positive, respectful, and supportive team culture by being the go-to person, offering guidance, mentorship, and ongoing training
• Create space for feedback and growth by conducting and tracking ongoing performance evaluations and performance improvement plans
• Recognize and celebrate achievements and milestones with the team to boost morale and motivation
• Anticipate hiring needs and support recruitment, onboarding, and training of staff
• Ensure smooth team processes like payroll submissions, onboarding, and offboarding
• Communicate openly and regularly with the team through staff meetings and sharing updates
• Facility Operations:
• Keep the facility clean, safe, and functional from pool equipment and maintenance to overall facility decorations
• Ensure safety protocols meet pool/health regulations and equipment is stocked, maintained, and up to standard
• Oversee daily maintenance tasks, safety equipment checks, and facility inspections and coordinate with external vendors for repairs, pest control, and mechanical needs
• Ensure proper record keeping of all logbooks, cleaning checklists, and supply orders
• Be accountable for managing emergencies by ensuring the emergency response plan is aligned with industry best practices, conducting safety checks and drills, and staying up to date on certifications, regulations, and best practices in aquatic safety

Qualifications

• Holds current certifications in National Lifeguard, Standard First Aid, Certified Pool Operator, and Water Safety Instruction
• Prior experience in aquatic instruction, with a minimum of 5 years as an instructor or supervisor
• Strong leadership skills and the ability to motivate and guide a team
• Excellent communication and interpersonal skills
• Detail oriented with excellent time management
• Friendly, approachable, and confident working in a family-centered environment
• Acceptable police check for vulnerable sector

• Knowledge of pool operations and safety procedures

The Skill Set

• Proficient with MS Office, including Word and Excel
• Adapt to system/process changes and challenges
• Excellent oral and written communication skills
• Communication: Communicates in a thorough, clear and timely manner to support information sharing.
• Concern for Health and Safety: Acknowledges and understands how to manage and educate others of risk and harm reduction.
• Creativity and Innovation: Develops new ways or adapts existing ideas to help achieve desired result
• Relationship Building and Collaboration: Builds positive interactions, both internally and externally, to build enthusiasm and appreciation to achieve work related goals.

• In addition to the above competencies the associated core competencies are required: commitment to organization vision and values, diversity, integrity, teamwork