Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
In this role you will execute and deliver the Welcomed Acceptance strategy to drive merchant value, engagement and acceptance across Canada. With a multi-channel focus and as the main stakeholder for multiple groups, the ability to collaborate, execute, and deliver thought leadership is critical.
Responsibilities include:
- Partner and be the day-to-day contact with two external vendors who manage Amex’s Visits & Calls programs to drive merchant engagement and acceptance in Canada. Focus on fostering relationships, negotiating with vendors and maintaining accountability and deliverables.
- Leverage campaign analytics and dashboards to inform future campaigns and messaging strategy.
- Work collectively with stakeholders including marketing, Compliance, Legal and analytics teams to drive meaningful merchant engagements.
- Partner with creative agencies to develop impactful and innovative marketing tools to be leveraged through the Visits & Calls program.
- Develop well thought out PowerPoint updates for senior leaders which align with strategic plan.
Minimum Qualifications
- University Degree or equivalent combination of education and business experience.
Preferred Qualifications
- Excellent relationship-building skills, including external partners & agencies.
- Ability to operate proactively and independently in a fast-moving, high-energy team is a must.
- Strong communication, storytelling and negotiation skills required Superior attention to detail and flawless execution skills are a must.
- Analytical skills will be highly regarded.
- Strong MS excel skills.
- Strong problem-solving abilities.
Minimum Qualifications
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
