Seniors Services Coordinator

Toronto Seniors Housing Corporation (TSHC) provides subsidized rental housing in a state of good repair for approximately 15,000 low- and moderate-income seniors in 83 buildings across the city. Our mandate is to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community. With a focus on the unique needs of seniors, we are committed to being a leader in the delivery of quality, affordable housing for seniors. Our commitment includes engaging and collaborating with our tenants, our staff, and our partners towards providing excellent service for the well-being of tenants.

We are a values-based organization committed to respect, inclusion, accountability, and innovation. Do you enjoy working as part of a team with a passion for providing excellent service? If so, consider this opportunity with Toronto Seniors Housing Corporation where you can make a difference.

In addition to training and career opportunities, we offer a comprehensive compensation package including :

Health and dental benefits.
Defined benefit pension plan.
Three (3) weeks paid vacation, increasing with years of service.
Four (4) personal days each year
Employee & family assistance plan.
Maternity and parental leave top-up benefit.
Tuition reimbursement program.
Fitness membership discount.

Position Summary

Toronto Seniors Housing is focused on ensuring access to services and integrated supports for seniors’ tenants to realize successful tenancies and allow seniors to age in place. Reporting to the Tenant Engagement and Services Supervisor in our Southeast Region. The Seniors Services Coordinator is responsible for supporting the tenant during the entry process into TSHC and through their tenancy, by identifying tenant vulnerabilities, including those at risk of losing their homes, and supporting them by providing direct support, senior-friendly tenancy management, engaging in community engagement and coordinating access to third-party services. The Senior Services Coordinator facilitates, coordinates, and provides direct support for tenants in order to manage tenancies to ensure successful tenancies, better quality of life, and aging in place for senior tenants.

Responsibilities

Support Referrals

• Refers, connects and monitors tenant referrals to a broad range of health, social and tenant-related community services including:
• Case management
• Crisis intervention
• Home care
• Housing support
• Counselling
• Peer support programs
• Liaise with site staff/external agencies when follow up is required

Coordination

• Organize and facilitate tenant engagement sessions and activities to engage tenants in the building
• Organize and coordinate regular internal and external integrated meetings to ensure tenants’ issues are being addressed and resolved
• Participate in forums in the broader community to support and address complex tenancy management issues

Direct Support

• Provides direct support on tenancy related matters, in accordance with applicable policy and procedures including:
• Supports onboarding of possible new tenants by supporting unit viewing and verifying necessary documents are collected for a successful tenancy
• Arranges and coordinates necessary steps to ensure smooth move in for tenant
• Follow up with tenants who have been identified as being in arrears, at risk of eviction
• Prepare local repayment documents as agreed to, as required and monitor throughout
• Follow up with tenants if documents are outstanding from rent review, recalculation or other processes
• Other tenancy management and housing retention related issues

Ongoing tenancy support

• Needs assessments
• Identifying daily skills deficiencies
• Provide tenants with guidance and support related to activities of daily living (ADLs) skills
• Crisis intervention

Needs Identification

• Identifies tenants needs through various approaches including:
• Direct tenant contact
• Internal (SHU) referrals
• Integrated team meetings (internal and external)
• Other formal and informal channels

Ongoing Administration

• Prepares and provides general tenancy and tenancy management correspondence as required
• Supports the tenant transfer and tenant accommodation processes as required
• Supports tenant pre-authorized payment process as required
• Record/log all actions taken in applicable systems (CRM, trackers, etc) in accordance with process
• Maintain accurate tenant files
• Attends Tribunals as required
• Other Duties as Assigned

Qualifications

• Minimum 3 years’ experience working in the social housing sector, working specifically with vulnerable populations including seniors
• College degree in social work, counselling, community development, health services, or other relevant field, or equivalent relevant experience.
• Bachelor of Social Work or equivalent designation is an asset
• Significant experience with case management, tenancy management, needs assessment, social work and health promotion
• Training in gerontology/ageing or related experience with seniors considered an asset
• Experience within a social housing and tenancy management context is an asset
• Ability to recognize situations that require interventions including mental health issues, substance use, hoarding, etc
• Strong sense of team work and collaboration, with a proven ability to facilitate, coordinate and liaise with internal and external stakeholders
• Solid de-escalation and crisis intervention skills
• Proven conflict management, resolution, and negotiation skills
• Proven organizational and administrative skills, ability to prioritize and manage high volumes of referrals with minimum supervision
• Excellent report writing skills, with ability to synthesize information into clear and concise reports
• Experience using participatory engagement methods and ability to facilitate groups
• Experience speaking and presenting publically to large groups
• Awareness of Anti-Oppression principles and practices, and experience working with a social determinants of health perspective
• Awareness of available housing, health and social services
• Knowledge of housing legislation, human rights code, and the mental health act
• Strong customer service and communication skills, both written and verbal
• Proficient in using computer applications, including property management applications, case management software, and knowledge of data based financial and client systems

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Note: not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Job Type: Permanent

Pay: From $45.83 per hour

Benefits:

• Company pension

Work Location: In person