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Rooms Operations Supervisor/MOD Front Office

Delta Calgary South Hotel
$44,103 - $55,845 a year
Calgary, Alberta
Full time
1 day ago

Key Responsibilities

To Support the Manager in organizing and developing an engaged Front Office team through a hands-on approach.

Act on behalf of Senior Leadership in their absence.

To ensure guest satisfaction is exceptional by ensuring all Delta Standards, and professional service standards are adhered to in the department.

To ensure the accuracy of guest accounts and drive the business with specific revenue, cost / expense, and productivity targets, operating with effective controls, processes and procedures as identified in the budget and business plan.

Duties and Essential Job Functions

1. To guide, direct, organize and develop an engaged Front Office team through a hands-on approach.

Supervises the Guest Services Agents, Night Auditors by ensuring proper standards, policies and procedures are adhered to.

2. Act on behalf of Senior Leadership in their absence

To have a strong presence in the lobby while monitoring all areas Restaurants, Club Lounge, Pool, Housekeeping, Maintenance Security etc.

3. To ensure guest satisfaction is exceptional by ensuring all Delta Standards, and professional service standards are adhered to in the department.

4. To ensure the accuracy of guest accounts, with specific revenue, cost / expense, and productivity targets,

Job Types: Full-time, Permanent

Benefits:

Work Location: In person

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