The Front of House (FOH) Supervisor is responsible for overseeing all front-of-house operations to ensure exceptional guest experiences. This includes managing hosts, servers, bartenders, and support staff, coordinating with the kitchen, and maintaining service standards, cleanliness, and team morale.
Team Leadership:
- Supervise, train, and support FOH team members during shifts.
- Monitor staff performance and provide on-the-spot coaching or support.
- Ensure proper station coverage and staff rotation during busy periods.
Guest Experience:
- Greet and interact with guests to ensure satisfaction and address concerns.
- Handle guest complaints calmly and professionally, escalating to management if necessary.
- Ensure the dining area atmosphere aligns with brand standards (lighting, music, cleanliness, etc.).
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
Ability to commute/relocate:
- Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)
Experience:
- Management: 1 year (preferred)
Location:
- Banff, AB T1L 1H1 (required)
Work Location: In person
Expected start date: 2025-08-20
Report job
