Receptionist Scheduler

Responsibilities

Include but not limited to:

• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.
• Organizes and maintains all functions of the reception desk.
• Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
• Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
• Takes appropriate messages when necessary.
• Books appointments and meeting rooms for various managers.
• Follows policies and procedures of the community.
• When possible support other departments in an administrative capacity.
• Arranges shift coverage for short calls and longer term planned absences by following the community’s procedures as applicable.
• Reviews and reports unfilled shifts, casual call in list, and staff availability concerns as applicable
• Assists the Administrative Coordinators as required in the clerical aspects of resident billing, comfort fund, invoicing and payroll.
• Attends and participates in community and education programs.
• Performs other related duties as required.

• Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.
• Ability to plan, organize and prioritize with multiple critical timelines.
• Ability to work independently and in cooperation with others.
• Computer literate with intermediate to advanced Excel and Word.
• Basic accounting and payroll experience an asset.
• Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.
• Ability to read, write and speak English proficiently and understand verbal and written instructions.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.