Receptionist - Full Time

client experience specialist.

The Wellness Hub is a unique health and wellness clinic in Stoney Creek, that has created a collective of health care practitioners focusing on family, women’s and paediatric health. we are looking for a talented client experience coordinator to join our team of chiropractors, physiotherapists, massage therapists, naturopaths, physiotherapists, manual osteopathic practitioners and lactation consultants.

you are

· a multi-tasker

· people person with strong communication skills

· collaborate and work with like-minded team members

· strong organizational skills

· foster a positive, warm and welcoming environment for clients and families prior, during and after treatment sessions

· 2+ years of experiencing working in customer service

· resourceful, adaptable, hardworking individual that thrives in fast-paced, collaborative work environments

· experience in an administrative role [health industry] an asset

· excellent written and verbal communication skills

· love working with families and children

you will

· deliver expectational experience through a client’s journey from booking an appointment, greeting as they enter the clinic to receiving payment

· create a welcoming, warm and supportive environment for all clients

· interact positively with clients before, during and after their treatment sessions

· support new and existing clients through booking appointments, completing, intake forms, taking payment and booking follow up appointments through an online booking system

· ensure all paperwork is signed, complete, accurate and organized

· build report with patients through strong communication skills

· answer phone calls, respond to voice messages and emails in a timely manner.

· answer patient related questions regarding health care services offered

· manage a busy schedule, organizing appointments for all practitioners

· work with practitioners to create lead opportunities and growth within the clinic

· adhere to opening, midday and closing procedures

· ensure cleanliness and overall upkeep of clinic fixtures, equipment, including regular laundering of sheets and garbage disposal

· replenish supplies and track inventory

· invoice management and complete all cash-reconciliation and reporting processes

· follow up with new and existing patients and provide reminder calls when requested

· complete internal administrative work

· participate in professional development and workshop training

benefits

· competitive compensation

· mentorship and support

· leadership opportunities

· culture that fosters both personal and professional growth

· company events

· part time [can lead into a full time posiiton]

Schedule: Full time hours Monday To Friday and Saturdays

Follow us @thewellnesshubco

Learn more www.thewellnesshub.co

Job Type: Full-time

Benefits:

• Casual dress
• On-site parking

Application question(s):

• Are you able to travel/commute into work?
• Are you available to work during the week [mornings, afternoon & evenings] and occasional Saturdays?

Education:

• Secondary School (required)

Experience:

• receptionist: 1 year (required)

Work Location: In person