Quality Improvement Facilitator (CEN)

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at

Job Description:

Position Overview:
Reporting to the Manager, Quality and Clinical Standardization, the successful candidate will support Scarborough Health Network’s program leaders and front-line teams by utilizing patient quality and safety measures and key performance indicators that align with the organization’s goals and strategic direction. The successful candidate will support the annual Quality Improvement Plan initiatives and ongoing efforts of continuous quality improvement, using innovative solutions to evaluate and track performance according to defined standards of care, best practices and the principles of a High Reliability Organization. The Quality Improvement Facilitator will also identify opportunities for improvement that will improve quality outcomes and safety across the organization by designing, developing, testing and implementing changes through the application of leading-edge quality improvement strategies and techniques.

We are seeking a highly organized, innovative, passionate and results-orientated professional, to join our team as we support SHN's transformational agenda towards Zero Harm. The incumbent will engage in ethical conduct and strive to understand and appreciate the diversity of our patient population and workforce.

Company Vacancy/Request for Transfer:
The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Responsibilities:

• Provide expert level quality improvement (QI) knowledge and lead capacity building in QI methodology (Lean, Six Sigma and Optimization) across the organization to build a culture of sustainable improvement.
• Support, educate and coach leaders on the quality management and improvement methodologies.
• Identify and evaluate root causes for performance shortfalls and gaps and recommend innovative strategies for improved outcomes throughout its lifecycle
• Support leaders and managers in metric selection that aligns to organizational priorities that are also meaningful to staff and physicians
• Support the annual Quality Improvement Plan, Accreditation action plans and key corporate quality and safety initiatives aligned to the portfolio

Requirements:

• University Degree or equivalent in Engineering or Health Disciplines
• Master’s Degree or equivalent in Industrial Engineering, Business Administration or Healthcare Administration
• Certification in the following: Lean Six Sigma Black Belt (LSSBB), Project Management Professional (PMP) and/or previous experience in Quality Improvement Certified Profession in Healthcare Quality (CPHQ) preferred.
• 5+ years of Quality improvement experience, experience in a healthcare environment is an asset
• Advanced problem-solving and analytical skills (including qualitative and quantitative analysis), with process driven mentality
• Solid facilitation skills, with confidence and ability to provide coaching
• Excellent critical thinking skills with a strong attention to detail
• Solid communication skills (both written and oral)
• Excellent stakeholder management skills, interpersonal skills, and demonstrated ability to be consultative
• Flexible and responsive in a complex and dynamic environment
• Team-orientated
• Exceptional organization & time management skills, must be able to work and perform duties with little or no supervision and be able to work under pressure to meet deadlines
• Strategic view and ability to interrelate projects and initiatives to align with Corporate strategic goals
• Computer skills with hands-on capabilities in Microsoft: including Word, Excel, PowerPoint, Project, Visio, and Outlook
• Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
• Demonstrates values consistent with SHN's Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation
• Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety and participates in regular in-service education in this area
• Demonstrates excellent work performance and attendance record

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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