Hotshot Coffee Sleeves (coffeesleeves.ca / hotshotsleeves.com) is looking for a vibrant and energetic person to join our growing Customer Service team. Hotshot manufactures high quality custom branded cup sleeves, double wall cups, and plastic cups for both Canadian and USA customers. Clients include coffee chains, restaurants, hotels, advertising agencies and product distributors. Hotshot is one of the top producers of cup sleeves in North America ,and we are known for our high quality, quick turnaround and excellent service.
This position requires working in a fairly fast paced environment with lots of interaction with clients both via email and telephone. You will be assisting customers from all over North America and from different business types.
Applicants with graphic design skills will also be considered for assisting in the graphics department.
Customer Service and Order Entry
- Receive and respond to emails with respect to product questions
- Provide pricing and quotations to both Canadian and USA customers from established price lists
- Calculate custom pricing for some coffee sleeve orders
- Entering new orders into work order systems including Quickbooks Online and Monday.com
- Determine shipping rates using UPS and other online systems
- Process customer payments using online credit card system or Paypal
- Discuss job particulars with graphic design department regarding graphic requirements needed
- Liaise between graphics department and customer by sending proofs via email and overseeing client changes to graphics
Graphic Design (Optional job duties if qualified)
There may be opportunities for some design work, however this is not guaranteed.
- Prepare customer supplied files for offset and digital printing
- Design new coffee sleeves based on client requirements and supplied graphic elements (vector, raster, etc)
- Use programs including Adobe Illustrator (Primary application), Adobe Indesign, Adobe Photoshop, Adobe Acrobat
Requirements
- Must legally be able to work in Canada
- Excellent English and strong communication skills- spoken and written
- Excellent organizational skills and time management skills- organizing emails, quotations, follow up, etc
- Proficiency with email programs, Microsoft Word, Microsoft Excel, etc
- Previous work in a printing company or graphic design company is a bonus
- Good understanding of printing and prepress concepts including colour spaces, resolution, graphics is a bonus
Salary is based on experience.
We thank all applicants for their interest, however, only those under consideration will be contacted.
Job Type: Full-time
Pay: $22.00-$26.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Application question(s):
- Have you worked in a printing company before?
- Have you worked with Quickbooks Online or Monday.com software before?
Work Location: In person
