Centrally located in Toronto, Canada, Viscor is a division of Leviton Manufacturing's Lighting Business Unit operating in Canada for over 70 years. We are actively seeking a talented Bilingual Customer Service/Inside Sales Representative.
SUMMARY OF POSITION:
We are seeking a dynamic and bilingual (French/English) Customer Service & Inside Sales Representative to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and has a passion for sales and service.
KEY RESPONSIBILITIES | Responsabilités principals
- Handle, manage and respond to telephone and email customer inquiries in both French and English
- Provide product information, pricing and availability
- Prepare quotes and enter sales orders into ERP System
- Provide support to Outside Sales Representatives and Agency partners
- Help to coordinate lighting projects for sales representatives from order entry to delivery, including the monitoring of timelines and deliverables
- Ensure accurate documentation and communication to relevant stakeholders throughout the project lifecycle.
- Responds to concerns, issues, or complaints from customers/agents and helps resolve issues to ensure customer satisfaction
- Cross-reference competitors’ product/catalog codes with Viscor's products as may be required
- Participates in product training sessions
- Occasional coverage of other customer accounts as required due to vacation or other absences
- All other related duties as may be assigned
QUALIFICATIONS | Qualifications
- Bilingual in English and French (spoken and written)
- 2+ years of experience in inside sales, customer service, or project coordination
- Experience in the lighting, electrical, or manufacturing industry is an asset
- Strong organizational and multitasking skills
- Proficient in Microsoft Office and ERP/CRM systems
- Excellent communication and interpersonal skills
Interested applicants may send their resume to [email protected]. Please visit our website: www.viscor.com
Viscor will accommodate the needs of people with disabilities during its recruitment process. If a selected applicant requests an accommodation, Viscor will consult with the applicant and provide or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Job Type: Full-time On-site Work Location: 35 Oak Street North York, Ontario
