Officer, Disability Management

Job Description

The Officer, Disability Management (DM) is the first level of contact on behalf of the DM function. Provides effective administration and delivery of several benefit programs for Canada Post: Short-Term Disability (STD) and Long-Term Disability (LTD) and Worker’s Compensation (WCB). Manages programs in line with corporately approved processes and policies focusing on industry best practices providing holistic care for ill or injured employees. Ensures services are delivered in a cost-effective manner in a collaborative environment with employees, team leaders, service providers, and bargaining agents. Keeps abreast of relevant legislation and ensures program compliance and currency. Executes action plans to ensure policy and program compliance, consistency in application, continuous improvements and Return on Investment (ROI) on benefits programs.

Job Responsibilities

Below are the main job requirements and responsibilities for Officer, Disability Management.

• Administers the delivery of various DM programs for Canada Post in line with best practices, legal environment, and collective agreements. Ensures compliance to policies and processes, consistency in delivering advice, interpretation and application of policies and processes within the assigned program.

• Conducts analysis and recommends modifications to policies and processes in line with corporate business directives, legislative requirements, continuous improvement, customizing for particular employee groups.

• Interacts with service providers and participates in the annual account planning including the annual provider contract review, renewal and regular reporting requirements on financials; service legal agreements. Maintains positive and productive working relationships; participates in review meetings on the health of the provider contract with Canada Post.

• Acts as the central contact person and subject matter expert (SME) as a model DM practitioner to bring technical expertise to assist in the resolution of issues (such as policy interpretations and applications), provides advice and identifies potential options; conducts thorough research into specific files to determine whether the issue is an administrative, a process, or a policy issue; provides national training on programs.

• Manages competing interests to maintain policy integrity within DM function (CHRC, unions, employee, commissions); such as requests for the introduction of benefit elements which could potentially contradict a collective agreement or the corporation’s business strategy.

Job Responsibilities (continued)

• Receives confidential data and manipulates raw data and records from internal sources, service providers and industry (such as Industry Canada, Statistics Canada). Analyzes for trends, cause and effects and issues which may require action to meet corporate expectations or contractual obligations. Identifies continuous improvement opportunities, policy implications and presents findings to Manager. Prepares presentations to key stakeholders.

• Coordinates the resolution of assigned cases within realm of known solutions; escalates exceptions.

• Manages risk by ensuring the provision of accurate information and quick turnaround of requests.

• Participates, as a representative on behalf of CPC, in appeals, grievances or arbitrations related to DM as a SME to provide guidance, policy interpretation and position of CPC.

Qualifications

Education

• Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training

Experience

• 2 to 3 years of relevant functional experience
• (If managing a team) One or more years’ experience managing people
• One or more years of experience in a unionized environment an asset

Other Candidate Requirements

• Proficient computer skills and competent with Microsoft Office programs
• Strong communication, analytical, and customer service skills

Other Information