Job description
The employee will be providing general office support. Responsibilities may include: report follow ups for late reports, distributing arbitration and mediation notices, attendance follow ups, organizing and printing medical files and helping with outgoing mail. The employee is also responsible for answering the telephone and providing customer service via telephone or by email as required. The employee also provides customer service support to other departments as may be required.
Job tasks may also include taking assessment/requests from customers either electronically or by telephone. The employee is responsible for coordinating and scheduling the assessment dates and times with the appropriate assessors, as well as any other particulars required by the customer for the processing of the referral (i.e. translators, transportation, chaperones, and the booking of external clinic space where required).
Required Skills and Abilities
- Strong orientation towards customer service excellence.
- Effective written and oral communication skills and the ability to maintain professional communication, even in challenging situations.
- Ability to work in a fast paced team environment that provides assistance and support to co-workers and medical professionals to achieve common goals.
- Ability to resolve any customer or assessor issues, or escalate issues to management as necessary.
- Positive Attitude, punctuality and solid work ethic.
- Sufficient knowledge of Microsoft office products.
- Basic Math and Typing Skills.
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
Language:
- Mandarin (preferred)
Work Location: In person
