This role includes intake coordination and trials coordination, liaising with our clients and doctors with a focus on accuracy, quick turnaround time and excellent customer service.
Job Duties – Intake
- Handles the Intake of new referrals of various types from a variety of sources.
- Inputs referral information into IME-Centric, adding case notes and archives emails in IME-Centric per Company policies
- Schedules examinations through IME Centric for single and multiple assessments
- Schedules and confirms appointment dates and times with physicians' offices
- Communicates with clients regarding appointment scheduling, physician CV's, appointment
- Coordinates with the client to obtain required medical records prior to examination
- Communicates with physicians, clients and or examinees regarding any changes due to
- Coordinates services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation
- Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients
- Monitors various work queues to ensure all cases are followed up on and moved forward per company standards
- Relief front desk coverage when assigned
- Weekly communication with clients advising appointment availability (E-Blasts)
- Other duties as assigned
Job Duties - Trial
- Scheduling our assessors for expert testimony on the stand by coordinating with the law firms for both in-person and virtual testifying.
- Coordinating with 3rd party vendors for virtual testimony
- Adhering to Courthouse deadlines to obtain preparatory documents and expert files
- Scheduling trial preparation calls pre-trial testimony
- Tracking and updating case files for trial settlements and adjournments.
- Providing up to date fee structures and breakdowns for trial appearance, travel (if applicable), trial prep and any trial related tasks to the clients for accurate reporting.
- Generating, editing and sending formal correspondence to the clients and assessors for trial related and expert file updates.
- Handling of Notes Release requests
Essential Job Functions:
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must be able to demonstrate and promote a positive team -oriented environment.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must be able to work well under pressure and or stressful conditions.
- Must possess the ability to manage change, delays, or unexpected events appropriately.
- Demonstrates reliability and abides by the company attendance policy.
- Must maintain a professional and clean appearance at all times consistent with company standards.
Essential Knowledge/Skills/Abilities:
- Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
- Must be a qualified typist with a minimum of 40 W.P.M
- Must be able to operate a general computer, fax, copier, scanner, and telephone.
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
- Must possess excellent skills in English usage, grammar, punctuation and style.
- Ability to read, analyze and interpret common correspondence, medical records, itemized billing statements and legal contracts and documents.
- Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
- Must be able to work quickly and efficiently in a fast-paced environment
- Intermediate to advanced computer literacy
Minimum Level of Preparation and Training:
High school diploma or equivalent required. A minimum of two years clinical or related field experience; or equivalent combination of education and experience. Knowledge of the insurance industry preferably claims management relative to one or more of the following categories: workers' compensation, no-fault, liability, and/or disability.
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