Position Title: Office Administrator
Location: Welland, Ontario
Reports To: Area Human Resource Manager
Position Summary
The Office Administrator is the central point of coordination for all administrative and clerical functions at Stay-at-Home Nursing’s Welland location. This role ensures smooth day-to-day operations by providing administrative support to management, scheduling teams, and caregivers, while delivering exceptional customer service to clients and visitors.
Key Responsibilities
Administrative & Clerical Support
Manage incoming calls, emails, and in-person inquiries, directing them appropriately.
Maintain organized filing systems (electronic and paper).
Prepare and process documents, correspondence, and reports as required.
Order and manage office supplies and equipment.
Scheduling & Coordination
Support scheduling staff in updating and maintaining caregiver schedules.
Assist in coordinating appointments, meetings, and training sessions.
Track and follow up on shift changes, cancellations, and coverage needs.
Client & Caregiver Support
Greet visitors and clients in a professional and welcoming manner.
Assist in onboarding new caregivers by preparing documentation packages.
Maintain accurate and confidential client and employee records.
Compliance & Quality Assurance
Ensure all administrative practices comply with company policies and regulatory requirements.
Support quality assurance initiatives by tracking required documentation, training, and certifications.
Qualifications
Post-secondary education in office administration or related field preferred.
Minimum 2 years of administrative experience, preferably in healthcare or home care.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
Strong organizational, communication, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information.
Core Competencies
Professionalism and attention to detail
Customer service orientation
Time management and multitasking abilities
Team collaboration
Working Conditions
Full-time, Monday to Friday - In Person
Office-based role with periodic interaction with caregivers and clients.
