We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Position Summary:
At LifeLabs, we’re focused on improving lives through the work we do — and that starts with our people. We’re currently looking for a Patient Services Centres Coordinator to support our team in ensuring smooth day-to-day operations, quality, and safety standards across our network.
This role is ideal for someone who thrives in a collaborative, fast-moving environment and is passionate about contributing to patient care from behind the scenes. In this position, you’ll also provide valuable support to supervisors during planned absences, helping to maintain consistency and service excellence across locations.
What You’ll Do:
In this role, you’ll support a variety of operational, quality, and compliance tasks. Your responsibilities will include:
- Preparing and participating in operations reviews and audits (e.g., PWT playbook, RCIP, customer service)
- Conducting internal audits and supporting processes related to quality and safety (e.g., NCE investigations, EHS, first aid)
- Supporting employee competency assessments and documenting direct observations
- Assisting in the preparation and review of quality checklists, controlled documents, and internal quality assessments (e.g., DAP/IQMH)
- Preparing documentation for new hires, onboarding, and compliance training
- Maintaining training files, matrices, and tracking systems (e.g., Medialab, MY DEV)
- Coordinating key administrative tasks including supply orders, building inspection records, and minor work orders
- Participating in regular team meetings and supporting broader site-level initiatives
- Supporting and maintaining documentation for SOP updates and revisions
- Performing other related duties that contribute to the overall success of the team
- At least 1 year of recent experience, ideally in a healthcare or medical lab environment.
- High school diploma required; post-secondary education is an asset.
- Strong computer and data entry skills.
- Excellent organization and time management.
- A collaborative mindset, with the ability to also work independently.
- A positive, professional approach to teamwork and customer service.
- Availability: The successful candidate must be available to work Monday through Saturday between 6:00 a.m. and 6:30 p.m. Flexibility is essential, as schedules and locations may vary based on operational needs.
- Travel: This role supports multiple sites across the Simcoe Muskoka Region, including Innisfil, Barrie, Borden, Orillia, Wasaga Beach, Collingwood, Penetanguishene, Owen Sound, and Hanover. As such, access to a reliable vehicle is required for travel between sites as needed.
At LifeLabs, you’ll be part of a team that’s deeply committed to purpose-driven work. This role is more than coordination — it’s about creating stability, enabling care, and supporting people in doing their best work.
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
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