Location
Edmonton - 202, 5103 Windermere Blvd. SW
Business
At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.
As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.
As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Overview:
As a member of the Marketing team, the New Home Online Sales Specialist will focus on increasing sales through prospecting and developing relationships with interested customers generated through our online channels.
The primary responsibilities will include prospecting and nurturing leads, monitoring and responding promptly to online customer inquiries, contacting prospects, with the goal of converting these leads by scheduling appointments. The New Home Online Sales Specialist provides exceptional customer service to existing and potential customers that results in a high level of customer satisfaction, while demonstrating respect and professionalism.
The successful candidate will attend weekly marketing meetings, sales meetings, and training in our office as well as regularly visit each of our sales centers in Edmonton and Calgary. They must have flexibility in their availability, and the primary work location(s) will vary as needed within the hours of 8am to 8pm and including weekends.
This is a hybrid role with typical hours being Monday – Wednesday 11am-8pm and Saturday/Sunday 8am-5pm.
Key Deliverables:
- Utilize e-mail, phone, text, video and other technology to make connections with potential homebuyers. Enter and maintain contact data in Sales Force.
- Seek out and be an active participant in online communities to support Brookfield’s core values and business proposition.
- Communicate online with prospects. Respond to new leads, execute follow up to nurture leads in a timely manner (in real time).
- Field incoming contact from website, email, phone calls, prospects, realtors etc.
- Promote new Community and Homes offerings prior to opening, build interest list and urgency.
- Share the community story while creating a call to action.
- Promote new Community and Homes offerings prior to opening, build interest list and urgency.
- Identify prospect needs for qualification (the target monthly payment or price, lifestyle, family situation, home size, time frame, location and emotional hot buttons). Identify what stage they are at obtaining financing if required.
- Obtain phone number and additional contact information to set up appointments with onsite Sales Team.
- Build and maintain a good working relationship with the onsite Sales Team by communicating customers’ story and needs in order to transition the customer smoothly.
- Identify lead workflow issues to the New Home Specialist Lead
- Develop a comprehensive and regional understanding of the online channels as they pertain to BRP's Communities, Homes and customers;
- Attend all scheduled sales meetings, marketing meetings, and training courses, community/homes events as required
- Support onsite sales team with customer follow up after visits when appropriate, assist with next steps and follow up questions.
- Work with the CRM (Salesforce and Hubspot) to document progress and communication.
- Maintain weekly tracking report of new leads, follow up contacts.
- Provide back up support on preparing/sending a weekly report on the online team’s metrics and anecdotal comments
What You'll Bring:
- Excellent communication and customer service skills, with dedication and passion to creating the best customer experience.
- Training in online sales and communication courses or an algined certificate, diploma or degree is preferred.
- Active and professional customer facing user of social media or instant messaging programs.
- Passion for sales and the customer experience.
- Familiarity with e-commerce sales tactics, strategies, and policies preferred.
- Experience in the homebuilding industry an advantage but not required.
What We Offer:
- Competitive compensation
- Excellent extended medical, dental and vision benefits beginning day 1
- RRSP program, contributions begins day 1
- Career development programs
- Paid Volunteer Hours
- Paid parental leave
- Family planning assistance including IVF, surrogacy and adoptions options
- Wellness and mental health resources
- Pet insurance offering
- A culture based on our values of Passion, Integrity and Community
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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
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