National Service Administrator
Company Overview
Atlas-Apex Roofing Inc. (Toronto) is a leading commercial/industrial roofing contractor with operations throughout Canada. With over 96 years of experience in the roofing business our success is measured on our ability to perform for our clients. Atlas-Apex has harnessed the power of technology, innovation and experience to provide the most comprehensive roofing program in the country. Join the growing team at Atlas! We’re hiring a National Service Administrator to support our expanding operations.
We offer a culture that is built on teamwork, diversity and passion for success. Opportunities are available throughout the company for talented, experienced and advancement-driven individuals. We take great care of our employees though competitive compensation and a comprehensive benefits program. If you are motivated professional with a background in service administration, we want to hear from you!!
Job Description
- Assist with all Service Department needs related to customer service
- Support account managers, general administration and senior management.
- Handle service-related phone calls while taking detailed information pertinent to various service requests.
- Input information and create accurate work orders utilizing our proprietary Customer Relationship Management program.
- Create detailed service reports and costing breakdowns for completed work orders
- Issue invoices and credit memos in a timely and accurate manner
- Proofreading and formatting of service-related quotations and reports
- Provide daily updates and correspondence with client base as needed
- Respond to general inquiries - email and mail
- Share workloads with other service staff when necessary
- Other duties as assigned
Job Requirements
High School Diploma or equivalent mandatory. Some college or university desirable. Previous customer service experience is preferred.
Knowledge, Skills & Abilities
- Proficient is Microsoft Office Applications (Word, Excel, Outlook);
- Ability to maintain professionalism with high level of integrity;
- Ability to multi-task in a fast paced environment;
- Ability to work effectively both independently and in a team environment (frequent interaction with internal departments, operations and customers);
- Strong attention to detail with exceptional time management and organizational skills;
- Construction, building envelope or roofing industry experience, a plus;
- Dependability and exceptional attendance is essential.
- Excellent communication skills, both verbal and written
Want to know more about us… check out our video
https://youtu.be/3KC-urkf1UM.
Job Types: Full-time, Permanent
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Company pension
- Dental care
- Extended health care
- Vision care
Experience:
- service administration: 2 years (preferred)
Work Location: In person
