Responsibilities
- Provide exceptional service and support to residents, ensuring prompt response to concerns and service requests.
- Lease available suites, maintain full occupancy, and process applications and lease agreements.
- Enforce lease terms, including rent collection, policy adherence, and issuing legal notices as required.
- Oversee daily building operations, including maintenance, cleaning, and adherence to company standards.
- Manage move-in/move-out procedures and ensure smooth transitions for residents.
- Support training and onboarding of on-site team members (e.g., assistants, cleaners, maintenance staff).
- Represent the company at Landlord and Tenant Board hearings when necessary.
- Perform other duties as required.
Education & Experience:
- High School diploma or GED required.
- Minimum 2 years in customer service, property management, or related field.
- Experience in multi-residential properties is an asset.
- WHMIS, Fire Safety, and Building Inspection experience preferred.
- Knowledge of tenancy laws and resident rights is beneficial.
- Hands-on building maintenance experience (basic plumbing, electrical, carpentry, painting).
- Proficient with tools and computer systems (Microsoft Office, Yardi, email/internet).
Skills & Competencies:
- Strong customer service orientation and professional communication.
- High integrity, discretion, and sound judgment.
- Ability to work independently and stay composed under pressure.
- Organized, proactive, and able to prioritize tasks under tight deadlines.
- Excellent problem-solving skills with a positive, team-oriented attitude.
- Must reside on-site and be available for rotating on-call shifts (evenings/weekends).
- English proficiency required; multilingualism is an asset.
Job Type: Full-time
Work Location: In person
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