Facilities Service Manager (in market - Toronto)
Now Brewing – Brand Leaders! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.
This position contributes to Starbucks success by managing facilities service, maintenance repairs and service levels from regional vendors at retail stores. Models and acts in accordance with Starbucks guiding principles.
As a Facilities Service Manager, you will:
Identify and communicate key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
Support the implementation of company programs to ensure the success of the Company
Planning and Execution
Develop strategic and operational plans for the work group, managing execution, and measuring results
Prepare, communicate and educate client groups and the team on changes in policies and practices within the organization
Plan and manage business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives
Prepare, communicate and educate client groups and the team on changes in policies and practices within the organization
Participation in; renovation scoping process/ portfolio/market planning
Overall project management to ensure execution of initiatives as required
Support Operations in process gaps
Business Requirements
Providing functional expertise and executing functional responsibilities
Coordinate vendor training initiatives and performance feedback
Interface with Landlord and Government departments to adhere to lease standards and code policies
Manage capital projects, equipment replacement, minor retrofit and enhancement, and other initiatives. Reviews bids and executes capital projects to completion
Manage new store turnover processes and service warranty contracts. Monitor equipment performance and evaluates service warranty issues for capital equipment. Manages equipment inventories and asset tracking
Manage regional/ multi regional/national vendors for facilities repair and maintenance. Prepare requests for proposal from regional vendors for preventive maintenance contracts. Troubleshoots specific technical issues for the vendors
Manage repair and maintenance and capital budgets. Assist in the forecasting, scoping and execution of budgets. Track and analyze budgets and make recommendations for action
Provide reports to operations management on status of respective capital projects
Manage the retail equipment service program. Establish service levels for stores, equipment technicians, contractors and vendors
Engage/Coaches Operations on store condition & roles/responsibilities
Manage the environmental performance of facilities by monitoring electricity, natural gas and water consumption, responding to issues, ensuring resolution through repair, potential credits, and working with the landlord and Utility Companies to investigate issues as applicable
Interface with Landlords, operations, and waste consultants to improve waste management practices, optimize services, increase waste diversion and recycling of materials in order to reduce financial, operational and environmental impact of waste management
Complete LEED Commissioning training to become certified to commission company owned stores. This involves but is not limited to verification that systems are designed, installed and calibrated to operate as intended. Systems include, but are not limited to HVAC, lighting controls, water heaters and fans
Review design intent and documentation to confirm that all LEED qualifications are met. In addition, develop, incorporate and utilize commissioning plan and verify the performance of all systems.
Complete the commissioning report for submission to the US Green Building Council (USGBC) and follow up on any additional requirements to achieve LEED certification
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Challenge and inspire team members to achieve business results
Conduct and ensure the completion of performance reviews
Ensure partners adhere to legal and operational compliance requirements
Oversee training and development of partners directly and indirectly managed and makes effective staffing decisions
Provide coaching, direction and leadership support to team members in order to achieve partners, business and customer results
We’d love to hear from people with:
Construction or related mechanical trade, with experience managing service and maintenance vendors 3 years
Expense budget accountability 2 years
Retail or restaurant chain operations 2 years
Managing computerized maintenance database 1 year
Project management and preventative maintenance programs 1 year
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Ability to communicate clearly and concisely, both orally and in writing
Negotiation skills
Ability to administer contracts
Knowledge of general construction is an asset
Knowledge of electrical, plumbing and mechanical is an asset
Intermediate knowledge of Microsoft Office Suite applications, particularly Excel and Outlook
Basic knowledge of database queries and analysis
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs like our Future Savings plan and Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.ca for details.
Join us and inspire with every cup. Apply today!
At Starbucks, one of our values is to create a culture of warmth and belonging, where we treat each other with dignity and care in a diverse and welcoming workplace. We believe that enables us to better meet our mission and values while serving our customers from diverse communities.
All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law.
Self-declaration as a member of an employment equity group will not be used to make employment decisions, nor will it impact any aspect of employment with Starbucks. Through voluntary participation, candidates consent to Starbucks’ collection and use of self-declaration information for the statistical purposes of analyzing and monitoring hiring practices.
Starbucks Corporation is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
