Employment and Training Services Supervisor

POSITION SUMMARY:

The Multicultural Council of Windsor and Essex County (MCC) is seeking a dedicated and experienced Supervisor to support the operations of our Employment & Training Services Department. This role will provide day-to-day guidance to program staff, coordinate service delivery, monitor outcomes, and assist with reporting and budget tracking. The ideal candidate will bring hands-on experience in employment training, workforce development, and working with newcomers to Canada, along with strong organizational and leadership skills to help ensure program success.

RESPONSIBILITIES:

• Strategic Leadership: Provide strategic direction for all employment programs, ensuring alignment with the organization’s mission, goals, and funder requirements.

• Program Oversight: Support the coordination and implementation of employment programs in alignment with MCC’s mission and funder requirements.

• Staff Supervision: Provide day-to-day supervision and support to frontline staff, including scheduling, task coordination, and performance monitoring.

• Client Services: Ensure high-quality service delivery to clients, supporting program staff in addressing client needs and employment barriers.

• Data and Reporting: Collect and review program data, assist with preparing funder and internal reports, and ensure accurate record-keeping.

• Quality Assurance: Monitor program activities to ensure compliance with policies, procedures, and standards of service.

• Budget Tracking: Assist in monitoring program expenditures and maintaining documentation related to purchases and program-related costs.

• Stakeholder Communication: Maintain positive relationships with employers, community partners, and service providers to support client outcomes.

• Problem-Solving: Provide guidance and support to staff when challenges arise in service delivery or client progress.

• Training Support: Help onboard new staff, and support ongoing training and professional development initiatives.

• Representation: Represent the department at community events, meetings, or internal committees as required.

QUALIFICATIONS:

• Education: Bachelor’s degree in social work, public administration, business management, or a related field. Master’s degree preferred.

• Experience: Minimum of 3-5 years in employment services or workforce development, with at least 1-2 years in a supervisory or team lead role.

• Sector Knowledge: Strong understanding of the Canadian Labour market and employment programs tailored to the needs of newcomers.

• Leadership: Demonstrated experience in managing multiple teams and fostering a collaborative work environment.

• Budgeting and Reporting: Proven experience managing complex budgets, forecasting, and preparing detailed program reports for funders.

• Communication: Excellent communication and interpersonal skills, with the ability to engage with diverse stakeholders, including job seekers and employers.

• Problem-Solving: Strong understanding of employment barriers faced by newcomers, with experience developing and implementing effective solutions.

• Compliance Knowledge: Familiarity with relevant legislation and best practices related to employment services and settlement programs.

• Technical Skills: Proficiency in data analysis, reporting tools, and the Microsoft Office suite.

• Commitment to Diversity: A strong commitment to diversity, equity, and inclusion, with the ability to work effectively with individuals from diverse cultural and linguistic backgrounds.

• Must possess a valid Level 3 Vulnerable Sector Police Clearance, renewed every 3 years

APPLICATION PROCESS

• Please submit your Resume and Cover letter in .doc or .pdf format by Friday, June 13, 2025

• Please apply for this job only in the manner specified above. Failure to do so may result in your application not being properly considered for the position.

• The MCC is an equal opportunity employer and welcomes all applicants for this position; however only those selected for an interview will be contacted.

• As per AODA guidelines, individuals with disabilities during the recruitment, assessment, and selection process will be accommodated upon request.

Job Type: Full-time

Pay: $33.62 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance

Experience:

• Employment services or Workforce Development,: 3 years (preferred)

Work Location: In person

Application deadline: 2025-06-13
Expected start date: 2025-06-23