Sinclair Supply Ltd. has been proudly serving the HVAC-R industry since 1946 and we’re just getting started. As a leading wholesale distributor, we believe in more than just moving products.
Why Join Our Team?
At our company, we don’t just provide products and services — we build relationships. As a Customer Service Representative, you’ll play a key role in connecting with customers, understanding their needs, and guiding them to the right solutions.
If you are passionate about helping people, relationship-driven, enthusiastic, and thrive in an environment that values curiosity, humility, and creativity, this is your chance to make an impact while contributing to the success of a respected, established company.
Duties/Responsibilities:
- Handled all local customer return processing requests, including coordinating with technical support when required.
- Initiate and process local warranty claims promptly and accurately.
- Support counter staff by picking fast-moving parts during busy counter times.
- Provide support to the pickup counter staff with order changes and modifications at the time of customer pickup ..
- Manage in-person and phone customer inquiries, ensuring professionalism and resolution of issues.
- Create standard new sales orders for phone inquiries and/or efficiently and effectively transfer calls to more senior applicable team members.
- Process customer payments quickly and accurately.
- Respond to inventory inquiries and assist customers with product availability and established alternatives.
- Provide necessary coverage for the supply chain as needed.
- Ensure compliance with company policies, procedures, and industry standards.
- Perform other related duties as assigned by the Chief Operating Officer.
Qualification/Experience:
- High school diploma or equivalent; post-secondary education is an asset.
- 1-2 years of experience in customer service, warehouse, or administrative roles.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organizational and time-management skills.
- Strong verbal and written communication skills.
- Ability to work both independently and as part of a team.
- Experience handling payments and operating inventory management systems is an asset.
- Problem-solving mindset with the ability to handle difficult situations professionally.
- Ability to lift up to 50 lbs. and stand for extended periods as required.
Additional Requirements:
- Forklift certification or willingness to obtain certification is preferred.
- Must be available for full-time, on-site work; remote work is not available.
Salary/Benefits:
Competitive compensation and benefits package.
