We are seeking a fluent English-speaking Administrative Assistant who is proactive, detail-oriented, and eager to support our client onboarding and account management efforts. This role is essential for ensuring new clients have a smooth and positive experience on our platform from day one.
Key Responsibilities
-Make onboard meetings and calls to new clients to welcome them, explain platform features, guide them through the onboarding process and answer functional questions.
-Follow up with newly registered accounts to ensure successful onboarding and engagement.
-Maintain accurate client notes and records, and track follow-up activities in our CRM system.
-Collaborate with internal departments to ensure smooth client experiences across operations, dispatch, and billing.
-Assist with general administrative tasks such as data entry, email correspondence, and appointment scheduling.
Ideal Candidate Qualities
-Fluent in English with clear and professional communication skills (spoken and written).
-Detail-oriented: Catches small errors, follows procedures carefully, and keeps organized records.
-People-focused: Comfortable on online meetings and phone and enjoys helping customers feel supported and confident.
-Fast learner: Open to learning about new tools, systems, and procedures quickly and effectively.
Team player: Willing to support other areas of the business and collaborate across teams.
This role is a great fit for someone who enjoys working in a fast-paced environment, thrives on helping clients succeed, and wants to grow within a supportive and dynamic team.
Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Work Location: In person
