Campus Operations Coordinator
Location: Vancouver, BC
Employment Type: Full-Time, On-Site
Department: Campus Front Desk
About JCI Institute
JCI Institute is one of Canada’s leading career colleges for the creative industries, offering industry-driven programs in Fashion, Design, Makeup, Hair, and Esthetics. We believe in creating a learning environment that’s vibrant, professional, and student-centered. Our team is committed to delivering an outstanding campus experience for both students and clients—and we’re looking for someone equally passionate to join us.
Position Overview
The Campus Operations Coordinator is the welcoming face of JCI and the operational heart of the school. This dynamic, multi-skilled role leads the Front Desk team and ensures the day-to-day campus experience runs smoothly for students, staff, and guests.
You’ll be responsible for managing a small part-time team, supporting students, instructors and department leads, maintaining a professional and warm reception environment, and overseeing a variety of administrative and operational tasks. If you're organized, people-focused, and love keeping things running efficiently behind the scenes—you’ll thrive here.
Key Responsibilities
Front Desk & Guest Experience
- Provide a warm, professional, and welcoming environment for students, staff, and guests.
- Oversee and support front desk staff, including scheduling, training, and performance support.
- Maintain high standards for front-of-house presentation and client service.
Student & Instructor Support
- Act as a go-to resource for student questions, requests, and problem-solving.
- Support instructors with administrative needs including typing, printing, attendance tracking, and supply coordination.
- Proactively manage student communication and redirect inquiries to the appropriate departments when needed.
Administration & Operations
- Manage general administrative functions such as attendance, recordkeeping, appointment scheduling, supply ordering, and database upkeep.
- Coordinate student check-ins, document requests, and front desk support for admissions and student transcripts and credentials.
- Support operational processes such as new student intake, graduation prep, and campus events.
Team Leadership
- Lead, coach, and support part-time front desk staff with a focus on hospitality, efficiency, and teamwork.
- Implement and maintain systems and processes to ensure smooth day-to-day administrative operations.
- Collaborate with department heads to support cross-functional campus needs.
What You Bring
- 2+ years of experience in administration, front-of-house, or customer service roles—ideally in education, hospitality, or retail.
- Team leadership experience is an asset.
- Exceptional communication skills—friendly, professional, and confident.
- Tech-savvy and comfortable working with scheduling software, email systems, and databases.
- Calm under pressure, solutions-focused, and organized with great attention to detail.
- You’re a people person with a warm, positive attitude and a passion for creating an excellent experience.
Why Work at JCI?
- A creative, vibrant, and purpose-driven campus culture.
- Opportunity to lead a small team and make a visible impact.
- Work closely with passionate educators and emerging artists.
- Full-time schedule with weekends off.
- Benefits after probationary period.
- Annual Compensation: $52,000 - $55,000 (based on experience)
Please include a cover letter with your application.
Job Type: Full-time
Pay: $52,000.00-$55,000.00 per year
Benefits:
- Paid time off
Work Location: In person
