Job Description
The Assistant Store Manager will be responsible for the day to day operations of our retail bridal boutique. This includes client consultations, supervision of volunteers, key holder responsibilities including cash and credit card sales management and social media.
Being a social enterprise, the successful candidates will have an interest in engaging with our charitable partners in addition to key stakeholders/donors in the bridal industry.
Hours of Work:
There is some flexibility in terms of which weekdays we open, but weekends are a must. Historically our hours have changed fairly often outside weekends to suit staff. We are hiring 1 part-time assistant to start, and this positions may extend to full-time as required.
Current store hours are:
Wed-Fri: 3-8pm
Sat/Sun: 10-6
Job duties Operations:
- Opening and closing the shop and tidying throughout the shift.
- Planning room assignments for brides and sharing with any other staff
- Soliciting gown donations from salons and designers
- Engaging with our charitable partners
- Receiving donations and pricing dresses accordingly, putting them online in our Shopify catalogue.
- Welcoming each bride, enforcing shop rules and helping each bride find the dress of her dreams
- Understanding and providing information to clients on fit and alterations procedures
- Inventory management via Shopify and Excel
- Processing payment for dress, veil and accessory purchases.
- Monitoring appointment timing and keeping staff on track with bridal clients
- Manage minor disputes or haggling and the rare client complaints
- Merchandising, particularly bridal accessories
- Purchasing and ensuring an adequate supply cleaning supplies, hangers, office supplies
- Ensuring that the boutique is clean and tidy
- Gown repair – candidate must have at least basic sewing skills
- Social media – candidate must be able to help keep our social media engaging and consistent with our branding
- Special events management - occasionally we have fundraising events that the assistant managers will be responsible for organizing, staffing and running
General Administrative Duties:
- Answering the phone and checking the voicemail regularly during the shift.
- Responding promptly to all inquiries in a warm and friendly manner
- Monitoring appointments through the online booking system to keep track of cancellations, new appointments and special requests. Candidate will need to familiarize herself with the system and how to reschedule/cancel/block clients.
- Tracking sales, updating sales spreadsheet
- Sending out receipts to salon donors/thank you cards
Intern/Volunteer Management and Training
- Interviewing, screening, hiring interns and any volunteers
- Mentoring, coaching and training according to individual volunteer needs
- Volunteer scheduling
Other:
- Engaging potential clients and industry partners
- Working with beneficiaries on social media posts and sharing our contributions with the public
- Working with other community groups and charities to find suitable home for excess stock/unsold dresses
- Focusing on continuous improvement – how can we better serve our clients, thank our donors, attract more suited clientele, streamline processes, etc.
Desired skills and Experience
The Assistant Store Manager should have a passion for giving back to our community and for delivering outstanding customer service. We really need an energetic, enthusiastic person who wants to learn and be challenged. There's plenty opportunity for growth - and I'm willing to teach what you need to know :) Most importantly, it's a fun and friendly environment so a great sense of humour is a MUST! For consideration, your application must include a cover letter letting us know why you would like to be in the bridal industry and why you would want to work with our team at The Brides' Project.
Being a good team player is a must and we all work hard and share knowledge to help anticipate and meet each brides’ needs. The Assistant Store Manager will need to manage multiple demands and maintain a positive and supportive environment. The Assistant Store Manager will report to the Manager.
Experience in a retail setting in a supervisory role would be ideal, in addition to:
- Willingness to learn about the bridal industry – from garment construction to fabrics/silhouettes and other design elements
- Exceptional organization skills and ability to take care of details while managing multiple tasks.
- Ability to meet deadlines with little supervision.
- Well developed communication and interpersonal skills with high degree of professionalism and maturity
- Attention to detail
- Ability to lead a team and develop others
- Excellent customer service skills
- Intermediate computer skills including MS office, social media tools and quick to learn our appointment booking system and Shopify back end
- Passionate about making a difference, and able to engage others
- Warm, approachable, and genuine personality
- Access to a vehicle an asset.
- Basic sewing skills as a minimum, more advanced skills an asset
- Problem solver/idea generator
Job Types: Part-time, Permanent, Casual
Pay: From $20.00 per hour
Benefits:
- Casual dress
- Flexible schedule
Application question(s):
- Would you consider your sewing skills a) basic, b) intermediate, c) I can rock the machine, or d) what's a bobbin?
- Please describe your experience with social media: a) I have at least one year of experience doing this for my job, b) my own account has 10,000+ followers, c) I do great Tiktok reels, d) ain't got a clue or e) Other (please tell me more)
- Do you have access to a vehicle? Do you have a driver's license?
Education:
- Secondary School (preferred)
Experience:
- Fashion retail: 3 years (preferred)
Language:
- English (required)
Work Location: In person
Application deadline: 2024-12-31
Expected start date: 2025-09-01
