SMCP - Sandro, Maje, Claudie Pierlot
Sandro + Maje Concessions at Holt Renfrew, Ogilvy, Montreal
FT BRAND MANAGER
About the Role
As Brand Manager for Sandro and Maje at Holt Renfrew, you will serve as the key business driver and brand ambassador within your leased concession shop. You will not manage a traditional retail sales team—instead, you will work closely with Holt Renfrew’s in-house selling team to equip them with brand knowledge, motivate them to prioritize our product, and partner with them to serve shared clients.
You’ll also oversee all store-level operations, ensuring the business reflects the elegance and standards of Sandro and Maje while meeting performance targets.
Your Key Responsibilities
Brand Advocacy & Relationship Management
- Build strong daily partnerships with Holt Renfrew Stylists, Department Managers, and Floor Leads
- Inspire Holt Renfrew associates to embrace Sandro + Maje and promote our products
- Deliver regular product knowledge sessions, seasonal training, and styling updates
- Provide styling support and co-sell with Holt Stylists during peak times and client appointments
Client Experience
- Act as a brand expert and stylist for top clients; assist Holt Stylists with wardrobing, clienteling, and look-building
- Be present on the floor to drive awareness, assist with VIPs, and support styling appointments
- Collaborate with Holt Stylists to grow the local client base and strengthen brand loyalty
Business Ownership
- Own boutique-level KPIs including sales, sell-through, conversion, and appointment selling
- Analyze performance data and partner with Holt leadership to drive shared results
- Execute visual merchandising and brand presentation to SMCP standards
Operational Excellence
- Oversee all day-to-day operations: shipments, inventory, transfers, replenishment, and product flow
- Collaborate with the SMCP Operations Associate to maintain back-of-house accuracy and efficiency
- Ensure adherence to both SMCP and Holt Renfrew operational procedures
Team Collaboration
- Lead and mentor your Junior Brand Manager and Operations Associate
- Foster a positive, proactive, and brand-aligned work culture
- Act as the key liaison between SMCP HQ and the store location
What You Bring
- 2–3 years of experience in retail leadership or brand representation (luxury or premium fashion preferred)
- Strong ability to build cross-functional relationships and influence without direct authority
- Excellent communication, presentation, and client interaction skills
- Deep knowledge of fashion trends, styling, and luxury client experience
- Highly organized, proactive, and polished in appearance and demeanor
- Bilingual (English/French) preferred for Montreal
What We Offer
At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.
Your talent and dedication are rewarded with a 50% shopping discount and a seasonal wardrobe offering, so you always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution, keeping you connected and equipped for success.
We know that security and well-being matter. That’s why we provide comprehensive health benefits, including medical, dental, and vision coverage, as well as life and disability insurance. Additionally, we offer an RRSP/DPSP savings plan, where your contributions are matched by the company. We also provide paid time off—including vacation, holidays, sick time, and personal days—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.
Through extensive product knowledge training and industry insights, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.
We also offer a competitive base salary and a monthly + seasonal bonus opportunity.
At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.
