You are a customer service Guru. You understand the power of a first impression. You are cheerful, attentive and patient. You thrive on being able to provide helpful solutions and can’t rest until all of the details are 100% perfect.
You will
- Answer and respond to incoming Homeowner Care phone calls in a timely and professional manner
- Monitor and document call volume and reasons for each inquiry
- Log all initial service requests and create cases in the Homeowner Care software for follow-up
- Maintain accurate records of all homeowner interactions within the Homeowner Care system
- Confirm receipt of service requests with homeowners and communicate expected follow-up timelines
- Escalate urgent or emergency issues to the Homeowner Care Manager for immediate attention
- Scan and upload completed addendums into the Homeowner Care app for tracking and documentation
- Coordinate with the Homeowner Care Manager to schedule upcoming orientations, ensuring sufficient time between completion and orientation
- Manage filing and documentation for all Homeowner Care-related activities
You have
- 1-2 years’ work experience in a Homeowner service role
- Knowledge of technical terminology related to Real Estate or Construction is preferred
- Fluent in other languages an asset
- Previous experience with CRM is an asset
- Great interpersonal skills
- Excellent written and verbal communication skills
We have
- Great, diverse, authentic people!
- Unlimited career growth opportunities
- Mentorship from the ‘best in the biz’
- A Corporate Giving Strategy supporting community development
- Annual salary reviews and performance bonuses
- 100% employer paid Benefit Plan with Healthcare Spending Account and Employee Assistance Program
- An Educational Assistance Program
- A ‘dress for your day’ policy… and more!
Pay Range
Hourly: $20.00 - $25.00 per hour, based on experience. We are hiring two (2) positions through this posting.
Founded in 1991, Anthem is a team of 850+ people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 400 residential and commercial projects across North America.
Our growing residential portfolio includes 44,000 homes that are complete, in design or under construction, from mixed-use residential to townhome, rental and single-family homes.
We own, co-own, manage or have previously owned 12 million square feet of retail, industrial and office space, and our land portfolio includes more than 60 communities, spanning 9,100 acres across Canada and the United States.
Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places.
Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.
