Administrative Assistant – WD Swim School
Join the WD Swim School team!
We are looking for an enthusiastic and organized Administrative Assistant to be the friendly face and reliable support for our students, parents, and guests. In this role, you will ensure every interaction reflects our commitment to providing an exceptional, “Judgement Free” experience.
Key Responsibilities
Customer Service & Front Desk Support
- Welcome students, parents, and guests with warmth and professionalism
- Provide information about classes, schedules, and programs
- Answer phone calls promptly and courteously, offering accurate information and assistance
- Check in students, give facility tours, and support new student enrollment
- Keep families informed about schedule changes, updates, and upcoming events
- Address questions, concerns, and feedback promptly with a solution-focused approach
Administrative & Office Duties
- Process transactions for merchandise and beverages using the point-of-sale system
- Maintain and update member accounts, including class changes, billing inquiries, and enrollment details
- Ensure the front desk area is clean, organized, and welcoming
Qualifications
- College diploma or equivalent required
- Strong computer skills with high attention to accuracy
- Reliable, punctual, and organized
- Outstanding customer service skills with the ability to exceed expectations
- Professional communication skills in English
Physical Requirements
- Ability to stand and walk for the duration of your shift
- Frequent verbal communication in person and by phone
Job Types: Full-time, Part-time
Pay: $20.00-$25.00 per hour
Work Location: In person
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