Job description
Miska Trailer Factory
Position: Administrative Assistant
Shift: Monday to Friday from 8:00 am to 5:00 pm AND / OR Tuesday, Thursday, Friday from 8 am to 5pm, Wednesday from 8 am to 7 pm, and Saturday from 8 am to 3 pm
Administrative Department – shifts may vary Monday to Saturday
Duties and Responsibilities
- Assist the organization in day-to-day administrative tasks.
- Address and direct incoming calls to appropriate department.
- Process Sales Order’s and Invoices (Business Central Software)
- Complete all necessary paperwork in order to complete a customer file (licensing, financing, documents, etc.)
- Inputs required information into the CRM software.
- Assist all customers (in person, over the phone, and via email), ensuring optimum customer service.
- Ensure all invoices / work orders are completed and payments are accepted from customers in a timely manner.
- Comfortable handling large cash transactions
- Maintain and organize customer files.
- Communicating with customers regarding timelines, final payment, delivery / pick up dates.
- Maintaining a customer-focused environment, keeping customer service a priority, and addressing all inquiries in a professional manner
- Communicate with Sales Coordinator, Administrative team, Service department, and other applicable parties to ensure that all trailers are processed in a timely fashion.
- Perform other administrative tasks and duties as required.
Please note that this a 100% in office role.
Requirements
- French an Asset
- High School diploma or equivalent
- Post-secondary education in Administration or related field preferred
- Proficiency in MS Office Suite: Excel, Word, and Outlook
- Experience using Business Central, or CRM is an asset
- Strong organizational and customer service skills
- Time management
- Attention to detail
- Problem solving
- Multi-tasking
- Required to work Saturdays (on rotation)
Working Conditions
- Ability to sit for long periods of time at a desk
- Ability to use phone frequently
- Regular office sitting and walking in between plant and main office
- Ability to operate the computer daily with repetitive tasks
Benefits
- Full-time, permanent employment
- Benefits including Extended Health and Dental Benefits, after completion of probationary period; 3 months
- Free on-site parking
- Service Awards
- Company matching RRSP Program
- Referral bonus of $1,000
- Competitive wages
Ability to commute/relocate:
- Hamilton, ON L8N 2Z7: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Administration: 2-3 years (required)
- Dealership/licensing experience an asset.
- Customer Service experience (required)
- Bilingual (an asset)
Shift availability:
- Day Shift (required)
- Work Location: In person
Job Types: Full-time, Permanent
Pay: $50,000.00-$53,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (preferred)
- Administrative : 2 years (required)
Work Location: In person
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