Job Title: Administrative Assistant & Academy Support
Location: Northern Strength Academy – Whitehorse, YT
Position Type: Part-Time (25–30 hours per week)
Compensation: $24.00-$30.00 per hour depending on experience
About Northern Strength Academy
Northern Strength Academy is Whitehorse’s premier strength & conditioning facility, offering expert coaching, athlete development, and community fitness. We’re looking for a dynamic and detail-oriented Administrative Assistant & Academy Support team member to help our growing team continue to provide excellent service in a welcoming training environment.
Position Overview
The Administrative Assistant / Gym Support is the first point of contact for members and guests, assisting with client service, scheduling, facility presentation, and communication. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys staying organized, proactive as part of a collaborative team.
Key Responsibilities
Administrative Support & Client Services
- Greet clients, answer phones, and respond to emails, messages and social media promptly
- Handle front desk duties including registration, appointment scheduling, class scheduling, event management and sales using Mindbody software
- Manage daily communication: inbox, voicemails, phone inquiries
- Assist clients with memberships, bookings, account issues and general gym info
- Support administrative tasks for Owner and Coaches (printing, updating forms, basic accounting, waitlist management, inventory ordering and record keeping)
- Provide exceptional in-person and digital customer service representing the NSA brand and products
Gym Operations, Facility Presentation & Marketing Materials
- Ensure the gym is presented in an inviting, organized and visually appealing manner for members and visitors
- Presentation tasks: manage signage, posters and educational materials, towels/laundry, supplement inventory and presentation, refresh front desk and office areas
- Maintain and update in-gym signage and bulletin boards
- Print and post marketing materials, class schedules, and event flyers
- Help prepare and manage for on and off location events, competitions and seminars
- Restock supplements and organize display areas
- Sport science equipment and software support and maintenance as needed
Marketing & Communication Support (Optional based on interest)
- Post basic stories or updates to Instagram (e.g., class reminders, gym vibes)
- Assist with minor content or email marketing support if interested
- Collaborate with marketing team for in-gym promotions
- Collaborate with marketing team for social media and email marketing (newsletters and weekly posts) Capture content as needed or requested
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Qualifications & Skills
- Previous experience in administration, customer service, or gym setting preferred
- Comfortable using software (Mindbody, email, social media, messaging apps, spreadsheets, Canva)
- Social media and content capturing experience across multiple platforms
- Friendly, approachable, and confident in communicating with clients
- Highly organized with strong time management
- Able to work independently and as part of a team
- First Aid/CPR (or willingness to obtain) considered an asset
- Interest in sport, fitness or strength training is a bonus, but not required
Schedule
- 25–30 hours per week (flexible mix of weekday mornings, evenings, and some Saturdays)
- Ideal for someone seeking consistent part-time work with opportunity for more during busy seasons
Perks
- Free gym membership
- Involvement in a fun, dynamic, and purpose-driven team
- Opportunity for growth in administrative, operations, and fitness-based roles
To Apply
Send your resume and a brief cover letter explaining why you're a great fit for this role to [email protected]
Job Type: Part-time
Pay: $24.00-$30.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Company events
- Flexible schedule
- On-site gym
- Store discount
Work Location: In person
