South Trail Kia & South Trail Hyundai are looking to hire an experienced, reliable, and passionate BDC Specialist to join their growing service team!
This fantastic opportunity is suitable for an energetic, self-motivated, and customer-focused individual looking to take their career to the next level!
Benefits:
- Opportunity for advancement – we develop our people and promote from within!
- Comprehensive Health Benefits Plan
- Health Spending Account
- RRSP Matching Program
- Forward thinking work environment
- Employee discounts for you and your family
- A part of the McManes Automotive Group
Position Summary:
The BDC Specialist is responsible for answering in-bound leads from customers via email, phone, and chat. They will initiate calls to schedule and confirm appointments in English. In addition, their duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.
Duties:
- Answer emails, texts and telephone calls from customers
- Book service detailed service appointments, checking for recalls, previously deferred services and any time/mileage recommended services
- Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments
- Provide information on and actively promote services and/or promotions
- Ensure a high level of customer satisfaction is always maintained
- Perform any other assigned tasks/duties as required
Requirements:
- High school diploma or equivalent
- Fluent in verbal and written English language
- Superior telephone manners and strong interpersonal skills
- Outgoing, positive, and able to “smile” on the phone: fully grasp and apply the best practice guidelines for outgoing/incoming calls, emails, and campaigning
- Previous BDC experience is an asset
- Able to manage 50-100 interactions per day
- Able to write simple and professional correspondence, including email, chat, and SMS
- Knowledge of the vehicles, equipment, and services offered
- Strong knowledge of Microsoft Office products, including Email, Excel, and Word
- Able to maintain filing systems and basic database
- Strong customer service skills
- Previous PBS experience is an asset
Job Type: Full-time
Thank you for considering a career at South Trail Kia!
We value your privacy and are committed to maintaining the confidentiality of your application.
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.