Job Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will possess a strong background in automotive repair and dealership operations, coupled with excellent sales and customer service skills. As a Service Advisor, you will act as the primary point of contact for customers, ensuring their needs are met while providing expert advice on vehicle maintenance and repair services.
Responsibilities
- Greet customers promptly and professionally as they arrive at the service department.
- Assess customer needs by listening to their concerns and providing appropriate solutions.
- Utilize mechanical knowledge to explain technical issues clearly to customers.
- Prepare detailed service estimates and communicate them effectively to clients.
- Upsell additional services based on customer needs and vehicle condition.
- Manage cash handling procedures accurately during transactions.
- Coordinate with technicians to ensure timely completion of services and repairs.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
- Maintain organized records of customer interactions, service history, and sales activities.
Experience
- Previous experience in a dealership environment is preferred but not mandatory.
- Strong mechanical knowledge is essential for effective communication with both customers and technicians.
- Proven sales experience, particularly in upselling automotive services, is highly desirable.
- Excellent customer service skills with a focus on building lasting relationships.
- Familiarity with cash handling procedures is beneficial.
- A background in automotive repair or as a mechanic will enhance your ability to assist customers effectively.
Join us in delivering exceptional service and support to our valued customers while advancing your career in the automotive industry!
Job Type: Full-time
Pay: $18.00-$22.00 per hour
Expected hours: 35 – 44 per week
Work Location: In person