Seaspan Ferries Terminal Operations is made up of multiple teams; a diverse group who collaborate and deliver smooth and seamless operations while transporting commercial shipments between the mainland and island terminals. Safety is at the core of what we do; we innovate, have fun, and invest in our people. With increasing demand to expand our operations and align an operating model to reflect this growth we are looking for the right candidate to join this energetic team. We have a permanent, full-time opportunity for a Terminal Operations Lead for the terminals on the Lower Mainland. Under the direction of the Manager, Terminal Operations, the successful candidate will play a key role in decision-making and delivering results within the 24/7 daily operations of our mainland terminals.
Note: Due to business needs, this position is required to be fully on-site based at 7700 Hopcott Road, Delta. Shift work and weekend work may be required to support the 24/7 operations.
What you'll do
Day-to-day planning of resources, for all terminal operational teams.
Monitoring daily terminal and vessel activities ensuring all customer related issues are resolved in a professional and timely manner.
Ensures work instructions are current, teams are compliant with mandatory training for the job and certifications are tracked.
Schedules and attends safety meetings, all terminal audits are completed and recorded for audit compliance.
Solid understanding of the safety management system, ensuring all incidents are recorded, investigated and root causes are continually improved.
Using strong communication skills to communicate updates, changes, irregular operations, or incidents involving customers on non-compliance, spills, damage claims.
Ensure operational teams are well versed with company’s emergency response plans, and lead and support teams during an event.
Set clear goals and objectives for the teams, while monitoring employee productivity.
Use Intelex or other methods to track employee performance and have conversations with empathy.
Monitors the day-to-day operating expenses for terminal operations, contributes to budget planning by identifying facility upgrades for continued success of the business unit.
Plans and participate in event planning for the business unit teams.
Performs additional duties as required.
What you’ll bring
- At least 7 years of relevant ferries commercial shipping experience work, supplemented by completion of at least two years post-secondary education or equivalent.
- Must possess a valid Transportation of Dangerous Goods and First Aid level 1 certification.
- Strong understanding of situational awareness and safety culture in the commercial shipment environment.
- Exceptional critical thinking skills and confident decision-making skills to make decisions in a high pressure, time sensitive operational environment.
- Solid leadership and mentorship skills with the ability to provide direction and facilitate meetings.
- Proven organizational skills with the ability to prioritize multiple tasks.
- Excellent communication skills (both written and verbal) and interpersonal skills; this includes conflict resolution and active listening skills, and the ability to maintain diplomacy and integrity while representing Seaspan Ferries.
- Strong understanding and execution of:
- SFC Terminal Operating Manual.
- Emergency Response Plan. SFC Business Continuity Plan.
Why you’ll love working here
This is a full-time permanent position.
In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate’s experience.
We also provide the best-in-class health and wellness benefits package for this position, including things such as extended health care (i.e. paramedical services for massage therapy, speech therapy, mental health coverage, physiotherapy, and more), dental care, vision care, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, $500 personal spending account, and an Employee Family Assistance Program (EFAP).
Access to Pemberton campus gym.
Parking is included.
The estimated salary for this position is $72,000 - $88,000. In determining final salary, Seaspan considers many factors including the successful Candidate’s skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company’s sole discretion and presented as part of a competitive total compensation package.
#LI-ONSITE
