Are you passionate about creating unforgettable guest experiences in a serene and luxurious setting?
As a Spa Receptionist, you’ll be the welcoming face and calming voice of our spa, setting the tone for relaxation from the moment guests arrive.
Reporting to the Director of Events, Health & Wellness, you’ll be the go-to expert for all Spa related queries. From greeting guests with warmth and grace to coordinating treatments and ensuring seamless check-ins and check-outs, you’ll help create a tranquil escape for every visitor.
Accountabilities
- Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guest name when possible
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
- Schedule services for individuals and large groups using spa/salon reservation system
- Update the reservation/cancellations list throughout the day, inform providers of last minute changes and resolve scheduling issues as needed
- Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
- Assist associates with expediting payments
- Process guest check-ins by confirming reservations and assigning therapist
- Process check-outs including resolving any late and disputed charges
- Address guest concerns, requests, or issues either individually or by enlisting the help of others
- Speak with guests using clear and professional language and answer telephones using appropriate etiquette
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned
Requirements
- Strong local area knowledge considered an asset
- A passion for working with guests of all ages
- Ability to communicate effectively with guests and associates
- Polite and courteous telephone manner
- Previous salon/spa or reception experience as asset
- Proven fluency in MS Office tools (Word, Excel, and Outlook), and proficiency in computer keyboarding skills
- Ability to stand for long periods of time
- Ability to work a variety of shifts, including days, evenings, weekends and holidays
Working Conditions
- Must be able to work flexible hours including evenings, weekends and holidays
- Required to move, lift, carry, pull and place objects weighing less than or equal to 10 pounds without assistance
- Stand, sit or walk for an extended period of time or for an entire shift
This is more than a front desk job, it’s a chance to be part of a team that helps people unwind, recharge, and feel their best.
JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.
JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.
Job Types: Full-time, Part-time, Permanent, Seasonal
Benefits:
- Dental care
- On-site parking
- Vision care
Ability to commute/relocate:
- Minett, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
