ServiceNow Junior System Administrator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

We are seeking a motivated ServiceNow Junior System Administrator to join our Platform Support Squad. This role will focus on supporting the ServiceNow platform, managing mid-servers, integrations, and performing routine administrative tasks. The ideal candidate is detail-oriented, eager to learn, and passionate about delivering high-quality IT solutions.

What will you do?

• Assist in the administration, configuration, and maintenance of the ServiceNow platform, including modules such as Incident, Problem, Change, Service Catalog, and Asset Management.
• Support the setup, configuration, and troubleshooting of ServiceNow mid-servers to ensure seamless connectivity and performance.
• Aid in the development, testing, and deployment of integrations between ServiceNow and external systems (e.g., REST/SOAP APIs, JDBC, etc.).
• Perform routine administrative tasks, including user account management, role assignments, and access control configurations.
• Monitor platform performance, identify issues, and escalate complex problems to senior administrators or the Platform Administration Manager.
• Collaborate with the Platform Support Squad to implement updates, patches, and platform upgrades while minimizing disruptions.
• Document configurations, processes, and workflows to ensure knowledge sharing and compliance with IT standards.
• Provide end-user support and training for ServiceNow functionalities as needed.
• Stay up-to-date with ServiceNow best practices, new features, and certifications to contribute to continuous platform improvement.

What will you need to succeed?

• Strong customer service orientation
• Excellent presentation and communication skills in both written and oral form
• Thorough attention to details, ability to multi-task, and effective time management skills
• Working experience with ServiceNow preferred
• A fundamental understanding of ITSM or ITIL
• Developed problem-solving and analytical abilities
• Experience with process and workflow modeling and business process engineering
• Must have the ability to work well with clients to determine implementation requirements and execute a plan to meet those requirements in a timely and efficient manner.
• Familiarity with access management (IE Active Directory roles and permissions or ServiceNow User table & Group table management)

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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