Retail Store Manager
POSITION DESCRIPTION AND KEY MEASURES
Department: Retail Operations
Location: Store Location
Report to: DM
Number of direct reports:
POSITION PURPOSE AND EXPECTATION:
Position Summary:
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.
About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.
Key Responsibilities:
Sales & Performance Management:
- Drive sales targets through effective team leadership and strategic planning
- Analyze sales data to identify trends and opportunities
- Implement and monitor KPIs to ensure store productivity
- Lead by example in delivering exceptional sales performance
Team Leadership & Development:
- Recruit, train, and develop store staff
- Create succession plans to develop future leaders
- Conduct performance reviews and provide coaching
- Build and maintain a passionate, customer-focused team
Operations & Merchandising:
- Ensure optimal inventory management and stock control
- Implement loss prevention strategies to minimize shrink
- Execute visual merchandising standards to maximize sales
- Oversee opening and closing procedures
- Maintain store presentation and cleanliness standards
Customer Experience:
- Foster a customer-first culture throughout the store
- Resolve complex customer service issues
- Ensure consistent delivery of exceptional shopping experiences
- Build and maintain customer loyalty
Business Administration:
- Manage store budget and expenses
- Report key metrics to upper management
- Implement company policies and procedures
- Identify and resolve operational challenges
Required Qualifications:
- 3+ years retail management experience
- Proven track record of achieving sales targets
- Strong leadership and team development skills
- Excellent problem-solving abilities
- Deep passion for retail and fashion
- Flexible availability including weekends and holidays
- Bachelor's degree preferred
You'll Excel If You:
- Are results-oriented with strong business acumen
- Have exceptional interpersonal and communication skills
- Demonstrate adaptability in a fast-paced environment
- Show enthusiasm as a brand ambassador
- Have experience in fashion retail
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