Company Overview
We are a fast-growing, top HVAC contractor in the Lower Mainland, known for delivering high-quality heating, ventilation, and air conditioning services to both residential and commercial clients. Our team takes pride in our professionalism, reliability, and commitment to customer satisfaction. As we continue to expand, we're looking for a friendly, energetic Receptionist/Administrative Assistant to join our office and support our growing operations. You’ll be joining a young, positive, and energetic team, with training provided and room for growth within the company.
Summary
This is a full-time, office-based position located at our North Burnaby office near Production Way SkyTrain Station. As the first point of contact for our company, you’ll play a key role in creating a welcoming experience for our clients and keeping our operations running smoothly. If you're upbeat, organized, and enjoy working in a team-oriented environment — we want to hear from you!
Key Responsibilities
- Greet and assist clients and visitors in person and over the phone with a positive, professional attitude
- Answer, screen, and direct incoming calls to the appropriate team members
- Schedule service appointments and manage the technician dispatch calendar
- Handle customer inquiries, follow-ups, and provide general service information
- Maintain accurate client records and job files
- Assist with invoicing, data entry, and basic bookkeeping tasks as needed
- Monitor and restock office supplies and keep the front office tidy and organized
- Support the office manager and technicians with administrative tasks
- Help with customer satisfaction calls and feedback collection
Requirements
- Previous experience in a receptionist or customer service role
- Strong communication and interpersonal skills
- Positive, professional, and approachable personality
- Ability to multitask and stay organized in a busy environment
- Basic computer proficiency (Microsoft Office, email, scheduling systems)
- Ability to handle customer inquiries effectively
- High school diploma or equivalent
Preferred (But Not Required)
- Familiarity with dispatching or scheduling software (e.g., Jobber, etc.)
- Bilingual (English/Chinese or other languages) is a plus
What We Offer
- Full-time, stable employment with a supportive and growing company
- A young, energetic, and positive team environment
- Training and onboarding support to set you up for success
- Opportunities for growth and advancement
- Competitive pay
- Paid time off and holidays
- Company phone
- Health Savings Account (HSA) program
If you are ready to make a significant impact in a growing company that values quality and customer satisfaction, we invite you to apply today!
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- On-site parking
- Wellness program
Experience:
- Receptionist/Administrative Assistant: 1 year (required)
Work Location: In person
