Patrol Dispatch

Join the Big White Ski Patrol Team – Dispatch Role

Location: Big White Ski Resort, British Columbia
Season Duration: Early November – Mid-April
Schedule: 4 days on / 3 days off, 10‑hour shifts
Wage: $21.50–$24.50/hr (based on experience) + $0.50/hr upon completion of training logbook
Perks: Equipment & first‑aid allowances, seasonal completion bonus, staff ski pass, discounted meals

Mission:
“To go the extra mile to ensure our visitors enjoy a memorable alpine experience in a positive, safe, and friendly environment.”

Key Responsibilities

Dispatch Operations

• Respond to telephone and radio calls; assist walk-in patients
• Coordinate patroller deployment using dispatch software and maintain an accurate Dispatch Log
• Monitor mountain conditions and communicate critical updates to field teams
• Manage interdepartmental communications and coordinate with EMS
• Document incidents, lift evacuations, search & rescue, and daily dispatch logs

Ski Patrol Operations

• Provide first aid (WorkSafeBC-designated care) to guests and staff
• Conduct incident investigations and risk management assessments
• Perform slope opening/closing sweeps, lift evacuations, and snowmobile duties
• Participate in slope watch, public safety initiatives, and avalanche control support
• Serve as a frontline ambassador, offering friendly and professional guest service

Required Qualifications & Skills

• Valid 80‑hour+ first aid certification (e.g., OFA3, WFR, EMR/PCP, ASPA, NZ PHEC)
• Typing speed of 40 wpm minimum
• Proficiency in radio use, MS Office, and comfort with learning new software
• Comfortable multitasking in a fast-paced, high-pressure environment
• Advanced skiing or snowboarding ability
• Excellent verbal and written communication
• Strong organization, calm under pressure, and proactive problem-solving

Assets

• Local mountain knowledge (Big White terrain familiarity)
• Experience with emergency response coordination
• Experience using 1Risk software.

Personal Equipment (Must Have by Start Date)

• Patrol-approved helmet
• One full set of ski or snowboard gear (boots, bindings, skis/board)
• Smartphone with a data plan

Application Checklist

Please include with your application:

1. Resume (PDF)
2. Cover Letter (PDF)
3. First Aid Certification
4. Any additional relevant certifications (AST1, CAA, blasting ticket, etc.)

Recruitment Timeline

• August 1 – Interviews begin
• August 22 – Reference checks complete
• September–October – Offers sent
• November 3 (tentative) – Training begins