Job Title: Patrol Supervisor
Location: North Vancouver
Department: Safety
Reports to: Manager, Patrol
Role Status: Full Time / Part Time / Seasonal / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.
JOB SUMMARY
As a Patrol Supervisor, you support the Patrol Manager with the execution of all Patrol and Safety operations and oversees the patrol and volunteer patrol teams. You are a key and important member of the mountain operations team ensuring a safe and exceptional experience for all mountain guests.
ESSENTIAL JOB FUNCTIONS
- The effective supervision and motivation of up to 10 staff patrollers and 5 volunteer patrollers.
- Ensuring the overall safety of mountain staff and guests through effective injury and incident prevention methods including:
- Assisting the manager with the hire, orientation, and training of new and returning safety staff.
- Ensuring adequate first aid and safety coverage through effective scheduling of resources.
- Assisting in the investigation of incidents that may occur involving staff and/or guests.
- The inventory, maintenance and security of all patrol and department facilities and equipment.
- Ensuring that all injury and incident paperwork is completed correctly
- Ensuring that all other duties assigned to department staff are completed on time and in the manner described.
- Administering first aid services to injured staff and guests.
- Educating staff and guests to the components of the Alpine Responsibility Code.
- Acting as a safety resource for all staff from all other departments and assisting where required in creating good safety culture at Grouse Mountain.
- Other duties as required.
Provides direct supervision to the following positions: Patrol, Mountain Safety, and Volunteer Patrol
REQUIRED QUALIFICATIONS AND ABILITIES
Minimum Qualifications:
- ≥80 Hour first aid certification such as:
- Occupational First Aid Level 3,
- Outdoor Emergency Care,
- Non-Urban Emergency Care,
- BC Licensed EMR or PCP
- 2 Years Patrol Experience
- Recreational Avalanche Course
- Rope Rescue Experience
- Basic knowledge of the Workers Compensation Act and the Occupational Health and Safety Regulations.
- Experience with Advanced protocols such as:
- Entonox, Sager, Epi-pen, Salbutamol, Nitroglycerin administration
- Successful candidate must complete a criminal record check once offered the position; the check must be completed prior to start date if you are 19 years and older. Grouse Mountain will assist you with the process.
- BC Licensed EMR or PCP
- Canadian Avalanche Association level 1
- WorkSafe BC Blasting Certificate
- Rope Access and/or Rescue Certification
- Incident Command Structure 100
- Incident Investigation Training
- Previous Supervisory Experience
Patrol Supervisors perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$24.76/hour to $28.96/hour
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 6 months of service
- Free access passes for dependents
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
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